****med! Paid for a Stay We Never Used – No Refund!

I booked a stay at Royal Palm Hotel through Booking.com (Ref: 4809268312), but upon arrival, we were forced to cancel due to the disgusting conditions—which I have photo evidence of.

We never even stayed the night, yet we have not been refunded! Instead, we’ve been given excuse after excuse, with both Royal Palm Hotel and Booking.com refusing to take responsibility. First, the hotel promised a refund, then Booking.com falsely claimed there were “no extra costs to be refunded.”

This is *****, plain and simple. Not only were we left stranded with zero assistance from hotel staff or management, but we also had to pay an additional R3,800 out of pocket to stay elsewhere that night.

If you’re thinking of booking at Royal Palm Hotel or using Booking.com, DON’T. They will happily take your money and leave you high and dry when things go wrong. Shocking service, blatant dishonesty, and zero accountability!

#**** #***** #DisgustingService #AvoidAtAllCosts