STAY AWAY!!!

I've never publicly criticized anyone before, but I need to share my terrible experience with Royal Paws Mobile Grooming in Pretoria.

Lack of Supervision, - I initially had high hopes because they had new ownership. However, things quickly went downhill. Despite promises of a hands-on owner, there was no supervision during the grooming. I had to watch over my puppies myself to ensure their safety, which is unacceptable when the owner is supposed to be present.

Impatience and Neglect, - During the grooming, I noticed that the groomer was impatient and neglectful, she almost let Zeus fall off the working bench. She didn't show any care or affection, and I had to assist throughout the session. This level of neglect was very concerning.

Burn Injuries, - Despite specifically asking not to use clippers due to a previous bad experience, they used them on Zeus and he got burned in his ******* area, causing him a lot of pain.

Traumatizing Incident, - To make matters worse, my other puppy, Delta, had a traumatic incident where she defecated herself during the grooming. This has never happened before.

All these terrible experiences left my puppies emotionally and physically traumatized. On top of that, I now have a hefty vet bill to cover Zeus's injuries, adding to my disappointment.

I am extremely dissatisfied with Royal Paws' service and strongly advise others against using them. The well-being of our beloved pets should always be the top priority for any grooming service, and they failed miserably in this regard.

Their communication is as bad as their service, with not even a simple apology or an attempt to make amends. They asked for a photo of my dog's burn marks, which I provided, but it seems like they're not even bothering to read my messages, clearly avoiding me. It's incredibly disappointing.

STAY AWAY!!!!!!!!