Dishonest and *********** Workshop

Warning, to potential customers of RS Service Centre (Wynberg). Please make sure you get everything in writing before commencing any work. Don’t be fooled by ‘****’ courtesy. They cant deal with big repairs. The ladies in reception are courteous at least.

I took my Volvo V40 to RS Service centre in Wynberg for a quote to repair my car. The quote and repair was to overhaul my engine. I dealt with workshop manager, Golden.

Quote was provided for R40k and after verbal negotiation, he agreed to R35k…that is the first issue, as when i went to collect my car and pay, he denied this completely and refused for me to speak to the owner. So I paid in full. Then next problem, other issues suddenly surface. The Gearbox was leaking and he asked me to buy the seal which was R4k, and he said no one else has it, i must get it from Volvo OEM. Got it and was installed but there was still a leak and he then told me that he will get the seal from him supplier because the OEM is not strong, go figure.(this after telling me i won’t get anywhere else but the OEM. When i collected the car, the engine light was on. Left it there again and he told me it was a sensor. He asked me to get it from Volvo. When i went to Volvo, the mechanic and parts guy saw the error and advise that it was a different sensor required. We called Golden together because i could not exchange it if I bought the wrong one, but Golden insisted it was the sensor he had said…so i bought it and low and behold, it was the other sensor that was faulty. I had to buy the other one and incur the loss of R1200, and he didn't even bother to apologise. Fitted that and a few days later, car was going into Limp mode because the timing was off. Left it there again for days on end, only to get the car back with the same problem. I knew he was pulling the wool over my eyes because i was double checking the errors and Fault codes with Bosch. I told him that and he wasn't very happy that I was getting further advice. Finally, he said its a sensor again but could be either of the 2 but he is not sure. So he said I must just buy all but I am not guaranteed that the problem will be fixed. N.B. He diagnoses using Google, after picking up codes from a standard OBD tool. Finally after more consultation he said there is nothing he can do, as they fixed the car according to the quote. Still he refused for me to get in touch with the owner, and the engine light was still on.

I then took my car to another Volvo specialist to repair, which cost another R10k due to the poor workmanship on the first repair. RS Service Centre missed quite a few fundamental elements in this the repair and parts, they cut corners. Its no wonder they don't have accreditation or affiliation to the Motor Industry Boards i.e RMI, etc.

I have used the car for 1.5 months now and it is running perfectly.

Don't trust RS Service Centre, or Golden who is representing them.