TA
trevor A
Active since Mar 2009
26
Reviews
0
Industries
Reviews
26 reviews2 months ago
Blown away by Managers Service
Good Day, At around 16:30pm this afternoon we visited Woolworths Woodbridge, in Glen Marais, Kempton Park. We saw frozen sorbet on special and took 2. Not realizing that the special was for the Frozen Yoghurt (same brand but labels in incorrect place. There was a significant difference in price (R36 vs R123). At the till we saw we were charged the higher amount and mentioned this to the tell who then brought the manager Robert. This guy is the definition of Super Customer Service. He went to the back to check if there was stock of what we wanted, but there wasn't. He acknowledged the error/misunderstanding, and proceeded to credit the difference and said we can have the other one because of the inconvenience and delay. There was absolutely no need to do that, but his generosity and goodwill really made our afternoon. I have had pleasant engagements with him before, often he would take responsibility and go check for stock at the back if there was nothing on the shelf, purely because he didn't want to turn a customer away. Thank you Robert, we are blown away by your always pleasant service and great ethics. What a guy, no wonder this Woolies is just so busy all the time. Kudo's to you Robert, you are a Gem. Thank you
0 replies
9 months ago
Appalling Non-existent personal
Good Day, Its easier to pull my teeth out than to get some contact out of you. I sent 3 online enquiries and 2 email enquiries since last week, all to get some information on a LLB Online Degree. I received a response this morning asking me for my Name, ID, and email and i rep**** instantly, but still no call back. I called your number listed and it rings endlessly. Your watsapp line is equally useless. This is appalling, and i haven't even started studying by you. I will explore my options if you not interested. Your sincerely A disappointed 'potential' customer
53 replies
14 months ago
Dishonest and *********** Workshop
Warning, to potential customers of RS Service Centre (Wynberg). Please make sure you get everything in writing before commencing any work. Don’t be fooled by ‘****’ courtesy. They cant deal with big repairs. The ladies in reception are courteous at least. I took my Volvo V40 to RS Service centre in Wynberg for a quote to repair my car. The quote and repair was to overhaul my engine. I dealt with workshop manager, Golden. Quote was provided for R40k and after verbal negotiation, he agreed to R35k…that is the first issue, as when i went to collect my car and pay, he denied this completely and refused for me to speak to the owner. So I paid in full. Then next problem, other issues suddenly surface. The Gearbox was leaking and he asked me to buy the seal which was R4k, and he said no one else has it, i must get it from Volvo OEM. Got it and was installed but there was still a leak and he then told me that he will get the seal from him supplier because the OEM is not strong, go figure.(this after telling me i won’t get anywhere else but the OEM. When i collected the car, the engine light was on. Left it there again and he told me it was a sensor. He asked me to get it from Volvo. When i went to Volvo, the mechanic and parts guy saw the error and advise that it was a different sensor required. We called Golden together because i could not exchange it if I bought the wrong one, but Golden insisted it was the sensor he had said…so i bought it and low and behold, it was the other sensor that was faulty. I had to buy the other one and incur the loss of R1200, and he didn't even bother to apologise. Fitted that and a few days later, car was going into Limp mode because the timing was off. Left it there again for days on end, only to get the car back with the same problem. I knew he was pulling the wool over my eyes because i was double checking the errors and Fault codes with Bosch. I told him that and he wasn't very happy that I was getting further advice. Finally, he said its a sensor again but could be either of the 2 but he is not sure. So he said I must just buy all but I am not guaranteed that the problem will be fixed. N.B. He diagnoses using Google, after picking up codes from a standard OBD tool. Finally after more consultation he said there is nothing he can do, as they fixed the car according to the quote. Still he refused for me to get in touch with the owner, and the engine light was still on. I then took my car to another Volvo specialist to repair, which cost another R10k due to the poor workmanship on the first repair. RS Service Centre missed quite a few fundamental elements in this the repair and parts, they cut corners. Its no wonder they don't have accreditation or affiliation to the Motor Industry Boards i.e RMI, etc. I have used the car for 1.5 months now and it is running perfectly. Don't trust RS Service Centre, or Golden who is representing them.
0 replies
14 months ago
Shocking Attitude of Stoneridge Manager
Good Day, Re: Food *****'s Stoneridge (Greenstone) 2 Days ago, my mum-in-law, a regular shopper, was in your store doing her shopping. She slipped on a water spill in your store that was already there but not clearly visible. There were no warning signs or markings, no one cleaning it up either. She leg was seriously injured and till today she cannot walk properly without pain. Accidents happen, we acknowledge that. However the manner in which your management, so disrespectfully confronted her, is totally unacceptable. The staff left her lying there, the idiot Manager, Eugene, made it seem like it was her fault and spoke to her in a condescending and rude manner, almost scolding her for this incident. She was told 'go to the doctor and contact us in 90 days'. He then rudely told her daughter-in-law to just take her and go! He needs to be taught a lesson in manners. No sincerity, no apologies, no respect shown. We can afford to take care of her and her doctor's bills, no one asked Food *****'s for any of this, however, based on the manner in which your useless, *********** and foolish so called 'manager' handled this situation, is totally unacceptable and will not be tolerated, and due to his behaviour and attitude, you will now be exposed to a law suite, of which an attorney has been engaged, purely out of principal.
53 replies
25 months ago
Shocking Service
Good Day, Just a warning to potential customers wanting to utilise the services of this company. They are initially very helpful and welcoming, but once you start entering into an agreement, then the Service starts sliding and they 'conveniently' leave out charges and fee's. Initially the pricing is reasonable (with sub-standard cars), but they also don't disclose many charges which you only find out on your bill after returning the car. It then works out the same pricing as going to Avis or Budget, etc. BEWARE of them, rather use the bigger brands for more peace of mind. They try to defend themselves pitifully but as a customer its a losing battle. Perhaps they are selective on who they offer good service to, but my service and experience has been extremely poor with no compromise. Lesson learnt, never again and I will warn everyone I know.
0 replies
25 months ago
Super Service
Good Day I would just like to show my appreciation and gratitude to Thandekile Vuma from AVAF, for delivering exceptional service for my recent vehicle finance. Her communication was superb and the process was smootj. She is a perfect example of 'getting things done' and providing Superior customer service. A great asset to ABSA as she has always delivered consistent quick and efficient service over the many years of dealing with her. Well done and thank you. From, A Satisfied Client
53 replies
27 months ago
Hi, i’ve been with these guys since the 2000’s
Hi, i’ve been with these guys since the 2000’s. Always had excellent service, fantastic rates and never a Declined claim. So much so that i moved even my House cover to them. Currently have 4 cars, 1 Truck and Trailer and Household Contents and structure cover. I referred many many people over the years and they are all also very happy.
0 replies
40 months ago
Impressive from CMH Volvo parts and Workshop
Good Day, I travelled form Durban to Jhb yesterday afternoon (20/12/2022). About 75km in, the car starting leaking coolant badly. I was at the garage and opened to check and found a coolant pipe had burst. I had my family in the car was very desperate. After some phoning around, i got a hold of Volvo Umhlanga and spoke to Luke in parts, gave him the part and VIN number to check stock. Luckily he had. I used some tape to temporarily close the leak and drove back to Dbn slowly and reached Volvo Umhlanga. Got there, bought the part and them Patrick (workshop manager) personally fitted it on for me after the car cooled down. He provided further advice on future maintenance, etc. And within the hour i was on my way back to Jhb with my mind at ease...all this with the car packed with luggage and my family still in. What could have potentially been a disaster turned out to be a miracle. I would like to thank Patrick, Luke and the other Parts team for the kindness and efforts in ensuring that this issue was not bigger than is already was and the speedy, efficient assistance. Regards, Trevor
0 replies
65 months ago
WoW Service from GAME East Rand Mall and Westwood Mall
Good Day, I would just like to convey my heartfelt thanks to the Floor Manager at Major Appliances section, Simphiwe base at East Rand Mall branch. I went there today and wanted to purchase a fridge that would be paid for by me here but collected at a KZN branch. It would be a challenge as Black Friday deals are limited and the other store would have to agree, etc provided they have stock. Where most would have said 'No, sorry we can't help you'.. Simphiwe took charge of the situation and called around and made arrangements for this transaction to be possible. There were also other customers in similar urgent need as the specials were ending today. He walked us through the processes. It was after 5pm and the stores closes at 5:30pm! Didn't move him, he remained calm and collected and just got on with it and got it right. No stress. He still called me after I was on my way home to confirm. Also, a shout out to Ashwin from Game Westwood Mall, KZN branch. This guy didn't hesitate to help. 2 sterling Brand Ambassadors for GAME. Well done guys, you showed that Customer Service is Key. You fought to keep the R5000 sale when it could have been lost within the first 3 minutes of engagement, and in doing so will get many more sales from me and many others. Thank you again for truly going the extra mile!!
56 replies
66 months ago
Incorrect pricing advertised
Good Day, i have just returned from your East Rand Mall store and had an unfortunate experience there. Nike takkies were marked on the box and multiple pairs of shoes @ R499 on special, all the same one. I go the till to pay and its rings up as R650 (whilst the R499 price tag was still on). Manager comes and says the system says its R650 and she cant do much. I was furious as I was buying it for my son's birthday tomorrow and this was the max budget and I don't have time to shop around for another. I made a fuss there and said i shop according to what's advertised on the item and not what's on the system. In any case i am not sure what they had discussed but i ended up paying R499. I think that a staff member (thembakhosi i think) stepped up and took responsibility when it had nothing to do with him, and that is not on. Tekkie Town as a brand must take responsibility and not one individual. Note - 2 other of our branches have these same tekkies at R499 on special and it rings up R499...so if i find out that this staff member has to be financially accountable.... myself, my family and friends will stop supporting you. This is wrong, period! The teller stepped aside and did not bother in getting involved...but the staff (thembankhosi) member stood up and said he just wants to give good service, and that I applaud. When responding to me, I would like to know how this was resolved please ? thank you
56 replies
Review Distribution
5 Star
10 (38.46153846153846%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (7.6923076923076925%)
1 Star
14 (53.84615384615385%)