Refund delayed and wrong information from RSAWEB

I am very disappointed with the service I received from RSAWEB.

I app**** for WiFi installation and was told the installation would happen within a certain number of days. After waiting more than 7 working days with no installation, I decided to cancel the service because the information I received from customer service kept changing.

I then requested a refund for the service and the hardware that I never used. I followed all the instructions given to me and submitted the required documents. I was told I must wait 7 working days for the refund.

After waiting patiently, I called again and now I am being told a completely different story, that I must confirm my bank account again before payment can be made. This was never mentioned before, and every time I speak to a different agent, I get different information.

This experience has been very frustrating. I have been patient and cooperative, but I still do not have my money.

I request that RSAWEB processes my refund immediately, not tomorrow, not next week but now. If this is not resolved soon, I will escalate the matter to ICASA and the Consumer Protection authorities. this is why I cancelled in the first-place poor, poor very poor services, *********** companies don't deserve to be operating.

I just want my money back for a service and hardware I never used.