No way to get hold of RTIA. No way to renew my license

My license is about to expire. I can’t pay for the renewal because of an infringement against my name. I have paid it months ago but it is still on my name. I was told at the traffic department that the only way to remove the notice was to get hold of RTIA via a telephone number. (0861227861) I called and held the line for 30 min and called again. After holding for 40 min there was an automated message that my call would not get answered because of a technical problem. I have no way to renew my license and no way to get hold of the only agency that could assist me.