R
Rtia
Unclaimed Business
R
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLR
Lily R
1 reviews | Active since Jan 2020
28 Sept 2021, 11:57
No way to get hold of RTIA. No way to renew my license
My license is about to expire. I can’t pay for the renewal because of an infringement against my name. I have paid it months ago but it is still on my name. I was told at the traffic department that the only way to remove the notice was to get hold of RTIA via a telephone number. (0861227861) I called and held the line for 30 min and called again. After holding for 40 min there was an automated message that my call would not get answered because of a technical problem. I have no way to renew my license and no way to get hold of the only agency that could assist me.
Helpful (0)
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Lily R
1 reviews | Active since Jan 2020
28 Sept 2021, 11:57
No way to get hold of RTIA. No way to renew my license
My license is about to expire. I can’t pay for the renewal because of an infringement against my name. I have paid it months ago but it is still on my name. I was told at the traffic department that the only way to remove the notice was to get hold of RTIA via a telephone number. (0861227861) I called and held the line for 30 min and called again. After holding for 40 min there was an automated message that my call would not get answered because of a technical problem. I have no way to renew my license and no way to get hold of the only agency that could assist me.
0
Replies (0)LL
Larissa L
1 reviews | Active since Jan 2020
26 Nov 2020, 13:21
Worst Service ever from consultant
I was there this morning in regarding a fine that was made out to me which i paid to later find out that the fine was not even for me but for a different car where my car was captured in the photo. I have been told by the JMPD that i need to fill in a Refund form that they gave to me as well a form which my bank need to fill in and sent it to RTIA to have it. So i have tried to phone them before hand to find out if i can submit my documents electronically to save a drive of 1 hour to their offices but no answer. i decided i will take the drive to have it sorted out keeping in mind you need to wait 21 days for your money back. When i go there I was helped by very friendly staff at the reception desk. The receptionist handed me over to a consultant and was met with the most arrogant and rude person that does not listen to you but expect you to listen to her. an argument started as she handed me a form with out looking at my paper work i took with me stating that i need to leave and fill in the form and send it through email ( keeping in mind that i received exactly the same forms the only difference is that on the one form it states Application for refund of monies - AARTO 25 JMPD ( on JMPD Forms) and there forms is the exact same thing without the JMPD on) i stated that i am upset because now i just wasted an hour of my time for just a piece of paper and no help at all and after that i was told that i was rude from the time i walked in ( i don't know how you classify me asking how are you doing today as being rude since i walked in because that was my first words to her)!!! After all that i have requested to speak to a different person because the person helping me is rude, disrespectful and unhelpful. I felt that this was uncalled for and that this matter could have been handled in a discreet manner as this was clearly not my fine and that i was messed around with from the start. I clearly feel that if you work with another company you as the company need to make sure that the companies you are working with have the correct forms as requested by the company to hand out to clients to avoid problems like this!!! Thanks to the reception ladies for all your help if it wasn't for you guys i would have rated this review 1 star as i can't rate a 0 star.
Helpful (0)
|Replies (0)LL
Larissa L
1 reviews | Active since Jan 2020
26 Nov 2020, 13:21
Worst Service ever from consultant
I was there this morning in regarding a fine that was made out to me which i paid to later find out that the fine was not even for me but for a different car where my car was captured in the photo. I have been told by the JMPD that i need to fill in a Refund form that they gave to me as well a form which my bank need to fill in and sent it to RTIA to have it. So i have tried to phone them before hand to find out if i can submit my documents electronically to save a drive of 1 hour to their offices but no answer. i decided i will take the drive to have it sorted out keeping in mind you need to wait 21 days for your money back. When i go there I was helped by very friendly staff at the reception desk. The receptionist handed me over to a consultant and was met with the most arrogant and rude person that does not listen to you but expect you to listen to her. an argument started as she handed me a form with out looking at my paper work i took with me stating that i need to leave and fill in the form and send it through email ( keeping in mind that i received exactly the same forms the only difference is that on the one form it states Application for refund of monies - AARTO 25 JMPD ( on JMPD Forms) and there forms is the exact same thing without the JMPD on) i stated that i am upset because now i just wasted an hour of my time for just a piece of paper and no help at all and after that i was told that i was rude from the time i walked in ( i don't know how you classify me asking how are you doing today as being rude since i walked in because that was my first words to her)!!! After all that i have requested to speak to a different person because the person helping me is rude, disrespectful and unhelpful. I felt that this was uncalled for and that this matter could have been handled in a discreet manner as this was clearly not my fine and that i was messed around with from the start. I clearly feel that if you work with another company you as the company need to make sure that the companies you are working with have the correct forms as requested by the company to hand out to clients to avoid problems like this!!! Thanks to the reception ladies for all your help if it wasn't for you guys i would have rated this review 1 star as i can't rate a 0 star.
0
Replies (0)pM
patricia M
1 reviews | Active since Jan 2020
29 Sept 2020, 11:13
Someone elses enforcwment order on my name
i was given a enforcement order for a car registration similar to mine, when i went to the Aarto offices in Johannesburg to query this i was told it can only be dobe in 5 weeks, my license disc has expired and i cant renew it because of the enforcement order i was given that was not mine, i need to travel outside of the country end of October and cant wait for the 5 weeks, the typing error was done on their offices and why must i suffer the consequences for someone elses mistake, i need this sorted out immediately so i can renew my disc, the same way they put it on my name is the same way they need to remove ot without any waiting period of 5 weeks.
Helpful (0)
|Replies (0)pM
patricia M
1 reviews | Active since Jan 2020
29 Sept 2020, 11:13
Someone elses enforcwment order on my name
i was given a enforcement order for a car registration similar to mine, when i went to the Aarto offices in Johannesburg to query this i was told it can only be dobe in 5 weeks, my license disc has expired and i cant renew it because of the enforcement order i was given that was not mine, i need to travel outside of the country end of October and cant wait for the 5 weeks, the typing error was done on their offices and why must i suffer the consequences for someone elses mistake, i need this sorted out immediately so i can renew my disc, the same way they put it on my name is the same way they need to remove ot without any waiting period of 5 weeks.
0
Replies (0)cM
christina M
1 reviews | Active since Jan 2020
18 Jan 2016, 08:31
Complaint about bad service
I was trying to renew a licence disc for my car and i was told that i couldnt because i have traffic fines. I visited the AARTO website only to discover that the fine in question was wrongfully allocated to me. I went to the traffic department to sort it out but i was advised to call the RTIA on 0872850500. I called the number and the lady who was assisting me was very rude she even hung up on me.
Helpful (0)
|Replies (0)cM
christina M
1 reviews | Active since Jan 2020
18 Jan 2016, 08:31
Complaint about bad service
I was trying to renew a licence disc for my car and i was told that i couldnt because i have traffic fines. I visited the AARTO website only to discover that the fine in question was wrongfully allocated to me. I went to the traffic department to sort it out but i was advised to call the RTIA on 0872850500. I called the number and the lady who was assisting me was very rude she even hung up on me.
0
Replies (0)