10/10 Perfect Service

What an absolutely fantastic experience at a government department! From start to finish, everything was smooth, efficient, and surprisingly pleasant.

The process was incredibly well-organised. The lady at the front desk who handed out the forms and guided everyone on which register to complete was so friendly and professional, always smiling, patient, and genuinely helpful. It immediately set a positive tone.

Then I was assisted by P. Khumalo for my licence renewal test, what an exceptional person! She was professional, courteous, and made the entire process effortless. It’s rare to meet someone so dedicated and kind in such a busy environment.

The service overall was top-notch. I was in and out in under 15 minutes, which is almost unheard of in most government offices where people usually spend half the day waiting. Here, everyone was active, focused, and clearly committed to delivering great service — no one was dragging their feet.

A big thank you to the entire team! You’re setting an amazing example of what efficient, people-centred public service should look like. Keep up the great work, we truly appreciate you!