Vehicle licence BZ 91 LM GP

I've been calling and sending emails and not getting assistant app**** and paid for vehicle licence on the 26th November and since they said they'll deliver to date nothing. And should I get into an accident my insurance will not cover my claim due to expired licence. Calling their reception on 0129995200 only to be told that they'll send email and call me back since last week...requested reception to transfer me to the printing department or any other department that can assist and was told the numbers on the other end are not working.