RTT Logistics
1.2|93 reviews
Responds in 640 hours 54 min
GN
Gcobisa N
1 reviews | Active since Member
29 Jan 2026, 15:00
Extremely poor delivery service
I am absolutely furious and appalled by the service I’ve received from RRT Delivery. I have been waiting for my parcel since Monday the 25th, and every single day the tracking updates show that the package is “en route” in the morning, only for it to change to “delivery failed” in the afternoon. This has happened repeatedly. What makes this even worse is that I never received a single call, SMS, or notification from RRT. There was no attempt to contact me, no driver details, and no explanation as to why delivery supposedly failed. I was available and waiting, yet no one showed up. This level of service is completely unacceptable. A delivery company should at the very least communicate with customers if there is an issue. The lack of transparency, accountability, and basic customer service is shocking. I would not recommend RRT Delivery to anyone unless you are prepared to wait indefinitely with no updates and no communication.
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Replies (53)RTT Logistics's replyOfficial
04 Mar 2026, 11:56Good Day,We sincerely apologize for the repeated failed delivery updates and the lack of communication you have experienced. We completely understand your frustration, especially after making yourself available and not receiving any calls, messages, or explanation.This is certainly not the level of service we aim to provide. Please be assured that we are urgently investigating why the parcel was marked as “delivery failed” without contact being made, and we will provide you with clear feedback as soon as possible.We truly regret the inconvenience caused and appreciate your patience while we work to resolve this matter.Kind regards,
Best regards,
RTT Logistics's reply04 Mar 2026, 11:56
Official
Good Day,We sincerely apologize for the repeated failed delivery updates and the lack of communication you have experienced. We completely understand your frustration, especially after making yourself available and not receiving any calls, messages, or explanation.This is certainly not the level of service we aim to provide. Please be assured that we are urgently investigating why the parcel was marked as “delivery failed” without contact being made, and we will provide you with clear feedback as soon as possible.We truly regret the inconvenience caused and appreciate your patience while we work to resolve this matter.Kind regards,
Best regards,