Waste of time waste management services

I would like to lodge a complaint regarding the waste removal guys. It is the 2nd week in a row that they have not collected our rubbish, please tell me what we are paying for then, my fiance actually ran after the truck to find out why and they ignored him flat. Then he called them and a woman named Daphny Assured us they would return and nothing, last week they were rude to my mother and also did not collect the rubbish, they also promised to return and never did. I am deeply frustrated by this, there is nothing wrong with the bin in fact it isnt even entirely full. Hell I'd also love to be paid a salary for not doing my dam job! This is in the Bonaero park Kempton park area. We must just pay for a service that we are not receiving and then get ignored flat! The service delivery is appalling!