Rubicon.tech

Don't buy from Rubicon, No support or spares after 2 and a half years on your product.

I'm very disappointed in this company. When my installer recommended a Synapse inverter to me, I initially requested him to not supply me with a fly-by-night inverter brand. But he said it was fully backed by Rubicon, a well-established business. 2 and a half years later, my inverter stopped working. The installer booked it in for repairs at Rubicon. After 10 working days of trying to get any progress updates, the technician finally phoned the installer to tell him that he needs to pay around R1000 just to look at the inverter, for which they do not keep spares for. They will most probably have to import them, which will make it "uneconomical" to repair. He further says that it will be better to buy a new one. I probably spent R20k on the 7.2KVa inverter at the height of the load-shedding, only to hear this "reputable" and "established" company does not keep spares on a model that is just 2.5 years old, and are not really willing to help. Their solution is just buy another. Very, very disappointing indeed, South African Government type of service.