Utterly appalled

I am utterly appalled and disgusted with my ruby box sample I received today. It arrived in a blue man box( its usually pink box, as I am female and not man), with a broken perfume bottle, non sealed lip balm, tainted and appalling hand cream which looks as if it was stored away for years. It looks as if someone had just thrown old samples in one box, and delivered it to me. Please may I have this resolved as this is unacceptable and embarrassing. Thank you.