Ulefone Armor x 16 Faulty device returned with same errors after reporting within 14days of purchase

Ulefone Armor x 16 purchased 22 Aug 2025

Power key not responding on numerous occasions to "on and off" screen, intermitted various apps close while in use, whats app does not pop-up notification when incoming call even if the notification function is "on", heats up with original charge cable, incoming ring volume changes spontaneously, bluetooth occasionally disconnects while in use, The armor x16 was bought on 22 August

The mobile was purchased on 22 August 2025, on 2 Sept it had numerous faults per email sent to fronthouse@ruggedsa.co.za, 4 Sept 2025, 09:20

Invoice nr QT127486 Courier cost QT128939

Courier collected device 15 Oct 2025 I paid the courier fee of R199

20 Oct no feedback, I made follow up 23 Oct no feedback, I made follow up 23 Oct feedback "Please be advised that your device has passed QC and will be sent to us." 23 Oct same faulty device delivered back to me, it was and is still faulty and reported within 14days, and not replaced,

system & updates "this device hasn't had a system update in more than 11 months"

The device was supposed to be replaced; I am having difficulty with communication and financial loss by regret of purchasing a device from RuggedSA