Don't use Rush Movers

I wanted to move house, and was looking for such companies on the Internet. I stated my requirements and also sent photos - after which I received a prompt quote. The quote was good and was accepted by me. Next day, the old truck and four helpers arrived early in the morning, and truck was loaded in no time. Truck was full, but no effort was made to take the last remaining items, they were left behind. I acknowledge the space problem, and immediately paid for a return trip. Before we left the helpers for some reason asked me if there were stairs where we are going to, I said YES, as this was part of my requirements put on the Internet. At this stage I was not troubled by them asking this, maybe they were just curious. On arrival at destination, a sudden discussion between helpers broke out, and one guy approached me to say that they DO NOT DO STAIRS ! I said it was stipulated when asking for quotes - bottom line is they refused and went on strike. I had to sacrifice the money paid for the return trip, just to get them to offload my goods, the remaining goods I had to go and fetch myself. I dealt with Richard, who was clearly not interested to solve the problem / looks like these are hired hands for the day, and they can manipulate the customer / situation as they want to. This was a very bad experience.