Inconsistent customer service

I have inconsistent service from Rustenburg burg kloof the first time I called I was told I can’t book a 3 sleeper for just one night I have to make it a minimum of 2 about a day later I called back was assisted by Sheron she was able to help and book me into a six sleeper for Saturday (one night only she also sent confirmation) a day after my booking I missed a call from their offices I called back I was told the lady who called me will call right back to advise of the changes,at about 12 I called again seeing I hadn’t received the call from the lady that was suppose to help they told me she is on lunch she will call back this was on Wednesday on Friday I suddenly receive a call from a Rude Rose lady that hung the phone on me that is Rose , she made me hold for the manager but the phone suddenly dropped I called back spoke to niclolene who is the manager(that what she told me) saying it was my responsibility to follow up I told her I did follow up but no one come back to I have call recordings of the conversations where I called twice and no one bothered to call I’m highly highly disgusted by their service and negligence or is it perhaps indeed it’s true you can’t book 1 day, after realizing their mistake they call me with stories I need answers!!