Baggage lost Rwanda air

Travelled from Dubai on the 19th of December 2024 to Joburg,we had a long lay over 12 hrs in Kigali,to our disappointment everyone from Dubai didn’t get a single checked in bag regardless that our bags should have been the ones to be loaded on the plane,we reported lost baggage and was given numbers to follow up ,non of the numbers are answered the email doesn’t get rep**** too,we don’t know where our bags are and when we will receive them if ever we will do,bags and contents worth thousands of rands are just no where to be found and no one wants to be responsible,worst service from Rwanda air …we want answers or updates