Very very dissapointed customer

On the 9th of January we contacted Ryks Electrical regarding a GHD hairdryer that had to be fixed. I took it apart and could not find the problem and struggled to put it back again and after receiving good service from Ryks Electrical in the past decided to go to them as they said they could fix it and that it's not a problem as a hairdressing company reccommended them as well as they were apparently an authorized GHD repair agent.

Took the hairdryer in a knotted plastic bag on the 10th with quite a drive, with all parts, NONE missing. The lady at the front desk says that we will have an answer on the 14th of January. Drove to Centurion for business and wanted to know if I could pick up the hairdryer if it was fixed and what the cost would be. Same lady picks up, doesn't know which hairdryer I am talking about and I phone home for the ticket number. Phone the shop back, give the ticket number after a while I am told she will phone me back. Waited about 30 minutes and decided to phone back myself. Sarcastically asked who opened this hairdryer and there is a part missing. I know for a fact there is no part missing, as the hairdryer was opened on a workbench and every part accounted for and placed in the bag.

Forward to a few times phoning and every time the same lady will rather irritatingly say she is still waiting for GHD to give her a price on the "missing" part. Another family member phones on Friday the 24th of January after I was told just as irritated as the previous calls that she is still waiting for the quote from GHD for the "missing" part. What follows is the discussion between the other family member, the lady at the front and the owner of the shop.

The lady keeps saying she is waiting for a part which I lost because I opened it, she then later admits that they "thought" there was a part missing because they struggled to close it. Please do explain how you wait for a quote for a part if you do not even know which part is missing, turning out there was no part missing since the beginning. Then this escalates to the owner...... He says his GHD technician is on leave for another week, no problem within itself but according to a previous review when asked for answers or if they promised a date that your product will either be fixed or at the very least have a quote, the technician seems to be on leave. I have been lied to, treated like they are doing me a favor and will never support them and if anyone asks about a repair, I will turn them away. They promised to have an answer when I HANDED in the hairdryer on the 10th that an answer will be ready on Tuesday the 14th. On the 24th of January after being accused of losing a part and that they are "waiting" for the "specific" part that they requested a quote for that they didn't know wasn't even lost, we are told the technician is off until the 31st. When the owner was informed about this entire situation and we felt like going to social media so that other people will know about this experience, he started laughing and said "do so" before the call was ended. The worst experience a customer can receive after having faith in a company is being lied to and being treated with no diginty and respect. Word of mouth is much more powerful, positive and negative. Just thought everyone should hear my experience as well.