S& M Debtors associates under Lati

I regret first day I approach that Debtors to fall in to a trap lime me I told the lady to start to debit on 30 December and going forward each and every month on 28 yesterday on 27 November debit order went through and that money was for laybye. They will ignore your call the Director but when she want a business the Lady Lati ,she keeps on calling you I want my R3500 to be paid bank to my account. I went to capitec bank to reversed it was locked. Lati is not responding my emails not at all . Hello Peter please assist to me. I call the office the whole day telling me email was send to Lati but is not responding.