SH
SA Home Loans Insurance
Claimed Business
SH
SA Home Loans Insurance
Claimed Business
41 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, SA Home Loans Insurance receives overwhelmingly negative feedback centered on frequent claim rejections, which customers perceive as unjust and based on pretextual reasons such as wear and tear, poor maintenance, or pre-existing conditions. Reviewers consistently report extremely slow claims processing, poor communication from consultants, and a lack of follow-up or urgency. Many long-standing clients express deep frustration that years of premium payments have not translated into support when needed. Appointed service providers are frequently described as unqualified or unprofessional, and cancellation requests are reportedly ignored.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
21h 42mReply Time
-82 NPSUnlikely
Replied to 70% of negative reviews
Reply time on negative reviews: 22 hours 28 min
TrustIndex
0
Ranking
#69
in Financial Services
Avg Reply
21h 42m
NPS Score
-82
Recommended: Unlikely
Replied to 70% of negative reviews
Reply time on negative reviews: 22 hours 28 min
Review Distribution
1.1|41 Reviews
Jun '25 - May '26
5(2.7%)
4(0%)
3(0%)
2(0%)
1(97.3%)
5(2.7%)
4(0%)
3(0%)
2(0%)
1(97.3%)
Frequently Asked Questions About SA Home Loans Insurance
Based on recent customer reviews, SA Home Loans Insurance receives overwhelmingly negative feedback centered on frequent claim rejections, which customers perceive as unjust and based on pretextual reasons such as wear and tear, poor maintenance, or pre-existing conditions. Reviewers consistently report extremely slow claims processing, poor communication from consultants, and a lack of follow-up or urgency. Many long-standing clients express deep frustration that years of premium payments have not translated into support when needed. Appointed service providers are frequently described as unqualified or unprofessional, and cancellation requests are reportedly ignored.
SA Home Loans Insurance has a TrustIndex of 0 out of 10 on Hellopeter, based on 41 reviews in the last 12 months. They reply to 70% of negative reviews, typically within 22 hours 28 min. Hellopeter has tracked SA Home Loans Insurance across 44 total reviews. How is the TrustIndex calculated? →
Recent reviews (41)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNN
Ninja N
1 reviews | Active since Jan 2020
18 Mar 2026, 07:19
Disgusting service
This is a second claim by this nonsense insurance where my roof got damaged due to the weather and they rejected my claim. Utter bad service. What's the point of a person having insurance that when you claim you reject it?
Helpful (0)
|Replies (0)NN
Ninja N
1 reviews | Active since Jan 2020
18 Mar 2026, 07:19
Disgusting service
This is a second claim by this nonsense insurance where my roof got damaged due to the weather and they rejected my claim. Utter bad service. What's the point of a person having insurance that when you claim you reject it?
0
Replies (0)HM
Herbert M
1 reviews | Active since Jan 2020
12 Mar 2026, 06:30
Disappointed on SA HOMELOANS
If you want to buy a house and SA homeloans gives you a full package on insurance, less interest rate, think about your peace of mind. I'm suddenly expected to be a building expert and know that my roof has bolts and so on. How is it my fault cos I've never been inside the ceiling? Their insurance always avoid to pay at all costs. I want to move my bond and everything to another bank. When interest rates go down, they review 6 months later. It's a mess. They refused to pay for rain damaged because there are no bolts, that's weired.
Helpful (0)
|Replies (0)HM
Herbert M
1 reviews | Active since Jan 2020
12 Mar 2026, 06:30
Disappointed on SA HOMELOANS
If you want to buy a house and SA homeloans gives you a full package on insurance, less interest rate, think about your peace of mind. I'm suddenly expected to be a building expert and know that my roof has bolts and so on. How is it my fault cos I've never been inside the ceiling? Their insurance always avoid to pay at all costs. I want to move my bond and everything to another bank. When interest rates go down, they review 6 months later. It's a mess. They refused to pay for rain damaged because there are no bolts, that's weired.
0
Replies (0)LF
Luvuyo F
1 reviews | Active since Jan 2020
3 Mar 2026, 13:13
Rejection of my claim for my outside ceiling area
This is the worst insurance ever I put the claim for my outside ceiling few days ago that was damaged by the weather and they reject the claim.. and yes they are always looking for the reason to reject the claim and I've been trying to cancel them since I am not happy with their services but they refused for me to do so they are the worst insurances company I don't want to work with them anymore
Helpful (0)
|Replies (0)LF
Luvuyo F
1 reviews | Active since Jan 2020
3 Mar 2026, 13:13
Rejection of my claim for my outside ceiling area
This is the worst insurance ever I put the claim for my outside ceiling few days ago that was damaged by the weather and they reject the claim.. and yes they are always looking for the reason to reject the claim and I've been trying to cancel them since I am not happy with their services but they refused for me to do so they are the worst insurances company I don't want to work with them anymore
0
Replies (0)LE
Leriena E
1 reviews | Active since Jan 2020
26 Feb 2026, 12:27
SA Homeloans the biggest ******
This is the worst company to be insured with. They look for reasons to reject with the help of a horrible loss adjustor. I thought an assessor supposed to first assess but they send a loss adjustor to basically question tenants that moved in days before the damage was done. They look for reasons to reject. There were before and after pics of a DB box and an invoice to show it was fixed but it isn't even in this loss adjustors report. What happens to that? Are they even allowed to say it's in a previous claim when it's not, I've asked for proof of this but don't think they will send. Worst company to do business with, they used to send Assessors but to save costs I'm assuming, send people who don't even know what they are looking for. Will definitely change insurers, this is the worst company I've ever dealt with.
Helpful (0)
|Replies (0)LE
Leriena E
1 reviews | Active since Jan 2020
26 Feb 2026, 12:27
SA Homeloans the biggest ******
This is the worst company to be insured with. They look for reasons to reject with the help of a horrible loss adjustor. I thought an assessor supposed to first assess but they send a loss adjustor to basically question tenants that moved in days before the damage was done. They look for reasons to reject. There were before and after pics of a DB box and an invoice to show it was fixed but it isn't even in this loss adjustors report. What happens to that? Are they even allowed to say it's in a previous claim when it's not, I've asked for proof of this but don't think they will send. Worst company to do business with, they used to send Assessors but to save costs I'm assuming, send people who don't even know what they are looking for. Will definitely change insurers, this is the worst company I've ever dealt with.
0
Replies (0)MS
Mahlangu S
1 reviews | Active since Jan 2020
25 Feb 2026, 09:44
Leaking pipes in the wall
The geyser pipes leakage in both bathrooms right inside the walls. Reported to SAHL Insurance and we told that they do not cover the pipes now the tiles are falling off due to this severe leakage.
Helpful (0)
|Replies (0)MS
Mahlangu S
1 reviews | Active since Jan 2020
25 Feb 2026, 09:44
Leaking pipes in the wall
The geyser pipes leakage in both bathrooms right inside the walls. Reported to SAHL Insurance and we told that they do not cover the pipes now the tiles are falling off due to this severe leakage.
0
Replies (0)LS
Lerato S
1 reviews | Active since Jan 2020
13 Feb 2026, 05:58
Diamond In the Rough
I took home insurance with SA Home Loan. I followed all required steps to cancel the insurance; this department did not act on my request and left it unattended for 2 months. This department did not even take the time to respond to my calls when I called to inquire about the progress on the cancellation. The sole individual who accepted my case and made sure the issue was settled was the Helpdesk Supervisor, Mandisa Nyaba. The most disappointing aspect is that even the accounts department could not process the refund promptly and to the right account. If Helpdesk Supervisor Mandisa Nyaba had not intervened to fix the complications created by these two departments on my account, I would still have an unresolved issue and be left waiting for my money, questioning why these departments are unable to fulfill their responsibilities and be left frustrated. These are the reasons why I will be leaving the business. The customer retention team ignores these issues, but they continue to contact me to check if I'm still satisfied with the service I'm getting. I want to express my gratitude to Helpdesk Supervisor Mandisa Nyaba for her excellent service and assistance; I hope she gets promoted to a higher role as she is an invaluable asset to SA Home Loan. I appreciate all your efforts in resolving the issues created by the other departments regarding my account. Keep Shining.
Helpful (0)
|Replies (0)LS
Lerato S
1 reviews | Active since Jan 2020
13 Feb 2026, 05:58
Diamond In the Rough
I took home insurance with SA Home Loan. I followed all required steps to cancel the insurance; this department did not act on my request and left it unattended for 2 months. This department did not even take the time to respond to my calls when I called to inquire about the progress on the cancellation. The sole individual who accepted my case and made sure the issue was settled was the Helpdesk Supervisor, Mandisa Nyaba. The most disappointing aspect is that even the accounts department could not process the refund promptly and to the right account. If Helpdesk Supervisor Mandisa Nyaba had not intervened to fix the complications created by these two departments on my account, I would still have an unresolved issue and be left waiting for my money, questioning why these departments are unable to fulfill their responsibilities and be left frustrated. These are the reasons why I will be leaving the business. The customer retention team ignores these issues, but they continue to contact me to check if I'm still satisfied with the service I'm getting. I want to express my gratitude to Helpdesk Supervisor Mandisa Nyaba for her excellent service and assistance; I hope she gets promoted to a higher role as she is an invaluable asset to SA Home Loan. I appreciate all your efforts in resolving the issues created by the other departments regarding my account. Keep Shining.
0
Replies (0)NB
Ntombifikile B
1 reviews | Active since Jan 2020
5 Feb 2026, 07:44
Dispute of rejected claim
Dear SA home CEO "I'm writing to express my disappointment with the rejection of my recent claim. I believe the decision was incorrect by the assessor who didn't even seem interested RI Jo Builders My garage roof is badly damaged by the rain we have been experiencing but the assessor was just rude and gave false report that it needed maintenance while it's very clear and I pay my premium very well but the service is bad I hope you'll review my case again and reconsider the decision.
Helpful (0)
|Replies (0)NB
Ntombifikile B
1 reviews | Active since Jan 2020
5 Feb 2026, 07:44
Dispute of rejected claim
Dear SA home CEO "I'm writing to express my disappointment with the rejection of my recent claim. I believe the decision was incorrect by the assessor who didn't even seem interested RI Jo Builders My garage roof is badly damaged by the rain we have been experiencing but the assessor was just rude and gave false report that it needed maintenance while it's very clear and I pay my premium very well but the service is bad I hope you'll review my case again and reconsider the decision.
0
Replies (0)IK