SA HOMELOANS THE WORST EVER INSURANCE

My geyser burst and no plumber available to replace geyser till Monday. According to them they all fully booked for the weekend. I then asked if I can get a company not on their panel ant they pay me to have it replaced NO!!! I have small children (twins) and must sit without warm water till Monday just because they cannot assist over a weekend. Pathetic !!!!! this is the worst company to ever have structure insurance wit. They don't cover any leaks if the pipe is in the floor NO COVER!!!! just pipes above the floor. where is plumbing pipes above the floor in a bathroom!!!!! this is the worst of the worst.