Rudeness

I asked my wife to phone SA Metals, the employers i worked for in that time to get an IRP5 of year 2014, as i didnt know about it being outstanding at SARS. She was put through to someone at HR, the lady was afrikaans speaking and very rude to my wife. Telling her we waited so long to ask for it, so we can wait for that IRP5 how long ever its going to take them. Please tell me how professional is that ? And is it exceptable to speak like that to anyone for that matter ? I think its a horrible human being, being that rude to anyone ! I will not stand for it, and defenately not leaving it there.