Have to redo swimming pool fibreglass lining & used chlorinator installed

I hired SA SWIMMING POOL PUMPS (PTY) LTD to do the fibre lining of a new fibreglass pool in Botriver. The job included installation of a filter, pump, chlorinator, lights etc. The quote and subsequent invoices included a kreepy krauly and all required cleaning equipment.

Kevin, the owner told me that when they are done, they would leave me with everything I need for the pool. This sounded attractive as some of the other quotes didn't include a cleaning net, brush, poles, chemical testing kit and so on.

I had compared quotes from 5 different swimming pool companies servicing the Overberg area. I narrowed it down to 2 quotes - one company from Herm****, but eventually went with SA Swimming Pools Pumps as they operate from Salandra, between Kleinmond and Botriver. I thought that with them being nearby, if anything went wrong I'd be able to get the issue resolved quickly.

The pool was filled in November 2023. By December 2023 I noticed paint (top coat) peeling off the inside of the pool. Although Kevin said he would come and look at it, he never did, and made no attempt to fix the problem. The problem area gradually became larger.

Kevin said he would come to my house on 27 February 2024. That afternoon he dropped his workers off to install a salt water chlorinator. Once again, he did not come and address the problems with the fibre lining.

His workers arrived with a brand new box, stating the date of manufacture of the chlorinator as FEB 2024. The unit that was installed was clearly old and used (this being confirmed by the manufacturer). It was also far too small for this pool. I tried to call Kevin when I saw this unit, but he wouldn't take my calls, nor did he reply to WhatsApp messages or emails.

No kreepy krauly or cleaning equipment was provided. I had to buy a manual vacuum and clean the pool this way for months.

By early March 2024 I noticed blisters appearing throughout the pool. I tried to call Kevin, but he would not take my calls. I sent numerous whatsapp messages and emails regarding the blisters appearing inside the pool. It became clear that Kevin would not acknowledge the problem. I therefore contacted his son, who works with him. Kevins son said that they would come and look at the problem, but they never came. The problem was not acknowledged and no attempt was made to fix the problem.

I contacted various industry professionals and was advised that we would have to redo the fibre lining.

After reporting issues with the pool's fibre lining in December, I gave Kevin plenty of time to rectify the problem, which he failed to do.

I have now had to hire another swimming pool company from Herm**** to sort out the fibreglass lining. (August 2024)