SAA FLIGHT TICKET CHANGE CHARGES ARE A RIP_OFF!!

SAA Ticket Pricing on changes is a joke !! overcharged in the case of an error!!! Dear SAA Customer Services , to which i have not had a reply!! I am writing to request your assistance regarding a very distressing experience I had with a recent flight change. On the evening of my return to Johannesburg, I was travelling with three friends after a holiday. I was responsible for managing all our tickets and successfully checked in my friends for the return flight. However, I experienced difficulty checking myself in. In my frustration and confusion, I paid R49 for what I believed was a seat next to my friends.

Unfortunately, I later discovered that I had mistakenly booked myself on a flight for Sunday, 8 March, instead of Sunday, 8 February. I was also on a different PNR from my friends, which caused me to overlook this error at the time. I am a 78-year-old widow, and this was a genuine and honest mistake. I was extremely shocked and distressed when I was required to pay R1,927.50 to change my flight, especially considering that my original return ticket cost R1,351.14, including fare, taxes, and endor*****ts.

The flight SA582 was not full, with at least 20 seats available, which makes the penalty particularly disappointing. This holiday was a special treat that I had saved up for, and the unexpected additional cost has caused me considerable anxiety and worry.

I would appreciate it if you could kindly investigate this matter. There was a trainee staff member assisting at the desk, and I am concerned that an error may have occurred during the process. I was already in possession of a valid return ticket and would have expected a reasonable change penalty, rather than what appears to be the cost of a new ticket issued under the same booking reference (8MFWMC). I trust that SAA, in line with its values and the government’s stance on supporting elderly passengers, will give this matter careful consideration. I sincerely hope for a fair and compassionate resolution. I look forward to your response. Kind regards, Patricia Gordon James 0829005846