RD
ralf D
Active since Mar 2009
58
Reviews
0
Industries
Reviews
58 reviews2 months ago
SAA FLIGHT TICKET CHANGE CHARGES ARE A RIP_OFF!!
SAA Ticket Pricing on changes is a joke !! overcharged in the case of an error!!! Dear SAA Customer Services , to which i have not had a reply!! I am writing to request your assistance regarding a very distressing experience I had with a recent flight change. On the evening of my return to Johannesburg, I was travelling with three friends after a holiday. I was responsible for managing all our tickets and successfully checked in my friends for the return flight. However, I experienced difficulty checking myself in. In my frustration and confusion, I paid R49 for what I believed was a seat next to my friends. Unfortunately, I later discovered that I had mistakenly booked myself on a flight for Sunday, 8 March, instead of Sunday, 8 February. I was also on a different PNR from my friends, which caused me to overlook this error at the time. I am a 78-year-old widow, and this was a genuine and honest mistake. I was extremely shocked and distressed when I was required to pay R1,927.50 to change my flight, especially considering that my original return ticket cost R1,351.14, including fare, taxes, and endor*****ts. The flight SA582 was not full, with at least 20 seats available, which makes the penalty particularly disappointing. This holiday was a special treat that I had saved up for, and the unexpected additional cost has caused me considerable anxiety and worry. I would appreciate it if you could kindly investigate this matter. There was a trainee staff member assisting at the desk, and I am concerned that an error may have occurred during the process. I was already in possession of a valid return ticket and would have expected a reasonable change penalty, rather than what appears to be the cost of a new ticket issued under the same booking reference (8MFWMC). I trust that SAA, in line with its values and the government’s stance on supporting elderly passengers, will give this matter careful consideration. I sincerely hope for a fair and compassionate resolution. I look forward to your response. Kind regards, Patricia Gordon James 0829005846
0 replies
6 months ago
COJ finances and RANDBURG COJ offices REGION B in RANDBURG are hopeless. refund outstanding since april 2025.
I have been trying to get a refund for a METER TEST CCHARGE , that was not done , since April 2025 This request has been ongoing since April 2025. I have been to the COJ Randburg office over 20 times to try to resolve this query, and have written copious emails to all , see emails below, which are only a few. I have seen virtually all COJ help desk personnel at RANDBURG , THABO , Nkwane Mohlala NkwaneM@joburg.org.za ( the MANAGER ??? ), Mogau Nkwana <MogauN@joburg.org.za> , Abel Abel Radipape abelr@joburg.org.za, Portia Mashinini portiamas@joburg.org.za , and the vlist goes on and on. No one is interested infinalizing this matter. i have sourced and supp**** them with all the documentation and proof that the meter test was not done ( THANK YOU EDWARD FROM City POWER. yet still no luck PLEASE ASSIST URGENTLY so that we can finalise this matter
0 replies
6 months ago
Des Henderson poor service on gate intercom and electric fence repairs
I requested a quote for repairs to my gate intercom. My electric fence. And my garage door motor.. Des arrived. Looked at the requirements. He took my electric fence energizer druid sentek to check it out. I have not seen or heard from him since. Despite numerous calls which go unanswered and whats apps and SMS. Messages. Avoid at all costs
0 replies
7 months ago
SARS RANDBURG is a mess. trying to get a TAX NUMBER REISTATED.
i have been trying to assist a friend , a 78 year old widow, to get her TAX NUMBER REACTIVATED!! she has a TAX Number , but it was deactivated , REASON UNKNOWN. she has visited the SARS RANDBURG office several times ,ST TIME ON! SEPTEMBER @)@% ) and eventually discovered that her tax number was DEACTIVATED , 9 NO REAON GIVEN ) . her NAME WAS INCORRECT, As were several other DETAILS. she was told to go back to the SARS RANDBURG office on 1 OCTOBER 2025 , to get her tax registration certificate. she did so, only to be told that NOTHING HAD BEEN DONE TO REACTIVATE her TAX NUMBER???!!! her bank accounts are FROZEN , DUE TO SARS inefficiency. HOPEFULLY SOMEONE WILL CALL ME TO ASSIST IN GETTING THIS LADY'S TAX NUMBER REINSTATED.
0 replies
7 months ago
MATRIX BEAME accounts department and customer care is a disgrace,!!!!
i have had a MATRIX / BEAME tracker installed in my 2 cars for over 6 years. RECENTLY , i replaced one car with another car in August 2025 , and asked MATRIX / BEAME to transfer the Tracker device from the sold vechicle to the NEW CAR. this was done , and i was advised that the sold car contract would continue to the new car contract , with NO CHANGE IN PREMIUMS AND NO OTHER COSTS. i am now being invoiced R90 for the new car Tracker. i have tried contacting MATRIX / BEAME since 29 AUGUST , trying to corect this error. THEIR ACCOUNTS DEPARTMENT IS COMPLETELY USELESS. as for their CUSTOMER CARE , whom ACCOUNTS keep on transferring me , DO NOT ANSWER THEIR PHONES. I have written emails to them!! NO REPLY> hope someone will call me to resolve this billing bissue. FURTHER , I AM INSURED WITH OUTSURANCE , WHO ADVISED ME THAT I SHOULD BE PAYING R59.95 , as they have a special arragement with MATRIX / BEAME?? noone at MATRIX Seeems to know about this arrangement??
53 replies
7 months ago
RSUM ASSESSORS ARE A DISGRACE - MOTOR INSURANCE CLAIM
THESE ASSESSORS ARE THE RUDEST < MOST UNPROFESSIONAL business i have ever dealt with , see correspondance below, on motor claim , where their client admitted liability. SEE THEIR THREATENING ATTItude in the letter below DATE: 14.08.2025 POLICY HOLDER: Arbois Two & Three Ltd & Arbois Seven (Pty) Ltd T/As take a Lot VIA Email: Lizette.duPlessis@psg.co.za To whom it may concern POLICY NUMBER: TTP493623 CLAIM NUMBER: 31490 DATE OF LOSS: ON OR ABOUT: 13.05.2025 At the instance of Western National Insurance Company Limited and after due consideration by our internal claim’s escalation committee, we advise that we have assessed the merits of the reported incident. In terms of the information contained in the claim documentation and supporting information, it is clear that there was no negligence on the part of our Insured for the damages sustained to the third-party vehicle. We hereby deny any and all liability arising out of the above-mentioned incident. Kindly be advised that should any legal proceedings be instituted against the policy holder pertaining to this reported incident, we will defend the matter with vigour. We make no admissions regarding the claim and all our rights under the policy are reserved. This matter is, therefore, not a claim being repudiated, but merely a matter that the circumstances do not constitute a claim in terms of the policy. Yours faithfully Corinna Roets Head of Claims E c.roets@rsum.co.za T +27 (0)21 271 1020 C +27 (0)82 257 5546
0 replies
7 months ago
RSUM /WESTERN NATIONAL Insurance CO ??? never heard of this insurer? repudiation of motor accisent claim.
DATE: 14.08.2025 POLICY HOLDER: Arbois Two & Three Ltd & Arbois Seven (Pty) Ltd T/As take a Lot VIA Email: Lizette.duPlessis@psg.co.za To whom it may concern POLICY NUMBER: TTP493623 CLAIM NUMBER: 31490 DATE OF LOSS: ON OR ABOUT: 13.05.2025 At the instance of Western National Insurance Company Limited and after due consideration by our internal claim’s escalation committee, we advise that we have assessed the merits of the reported incident. In terms of the information contained in the claim documentation and supporting information, it is clear that there was no negligence on the part of our Insured for the damages sustained to the third-party vehicle. We hereby deny any and all liability arising out of the above-mentioned incident. Kindly be advised that should any legal proceedings be instituted against the policy holder pertaining to this reported incident, we will defend the matter with vigour. We make no admissions regarding the claim and all our rights under the policy are reserved. This matter is, therefore, not a claim being repudiated, but merely a matter that the circumstances do not constitute a claim in terms of the policy. Yours faithfully Corinna Roets Head of Claims E c.roets@rsum.co.za T +27 (0)21 271 1020 C +27 (0)82 257 5546
53 replies
7 months ago
SG INSURE / RSUM / TAKEALOT refuse to settle CAR ACCIDENT CLAIM!!
PSG INSURE / RSUM / TAKEALOT refuse to settle CAR ACCIDENT CLAIM!! we were involved in a BUMPER BASHING with a TAKALOT Delivery Vehicle , on 13 May 2025 , on WINNIW MANDELA DRIVE. the driver of the TAKEALOT vehicle admitted negigence , and agreeded to being the faulty party , who caused the accident. we went to the police station in Sandton, and completed the accident report, in which the driver of the TAKALOT vehicle admitted liabilty and negigence. the CLAIM was Submitted by TAKALOT , via PSG INSURE , their Brokers. between the brokers , PSG INSURE and their ASSESSORS , RSUM LIABLITY assessors in paarl , they continuosly delayed the resolution of this claim . they have now repudiated the claim , and sent us the following disgusting and threatening letter of denial.RSUM (PTY) Ltd Directors: BP Marais | C Maree | O H Kruger* Reg no: 2020/448716/07 FSP 51113 • Non-Executive Physical address: Main Road 70 Paarl Western Cape 7646 T +**********0 E *********** www.rsum.co.za DATE: 14.08.2025 POLICY HOLDER: Arbois Two & Three Ltd & Arbois Seven (Pty) Ltd T/As take a Lot VIA Email: *********** To whom it may concern POLICY NUMBER: TTP493623 CLAIM NUMBER: 31490 DATE OF LOSS: ON OR ABOUT: 13.05.2025 At the instance of Western National Insurance Company Limited and after due consideration by our internal claim’s escalation committee, we advise that we have assessed the merits of the reported incident. In terms of the information contained in the claim documentation and supporting information, it is clear that there was no negligence on the part of our Insured for the damages sustained to the third-party vehicle. We hereby deny any and all liability arising out of the above-mentioned incident. Kindly be advised that should any legal proceedings be instituted against the policy holder pertaining to this reported incident, we will defend the matter with vigour. We make no admissions regarding the claim and all our rights under the policy are reserved. This matter is, therefore, not a claim being repudiated, but merely a matter that the circumstances do not constitute a claim in terms of the policy. Yours faithfully Corinna Roets Head of Claims E ***********
0 replies
7 months ago
PSG INSURE / RSUM / TAKEALOT refuse to settle CAR ACCIDENT CLAIM!!
PSG INSURE / RSUM / TAKEALOT refuse to settle CAR ACCIDENT CLAIM!! we were involved in a BUMPER BASHING with a TAKALOT Delivery Vehicle , on 13 May 2025 , on WINNIW MANDELA DRIVE. the driver of the TAKEALOT vehicle admitted negigence , and agreeded to being the faulty party , who caused the accident. we went to the police station in Sandton, and completed the accident report, in which the driver of the TAKALOT vehicle admitted liabilty and negigence. the CLAIM was Submitted by TAKALOT , via PSG INSURE , their Brokers. between the brokers , PSG INSURE and their ASSESSORS , RSUM LIABLITY assessors in paarl , they continuosly delayed the resolution of this claim . they have now repudiated the claim , and sent us the following disgusting and threatening letter of denial.RSUM (PTY) Ltd Directors: BP Marais | C Maree | O H Kruger* Reg no: 2020/448716/07 FSP 51113 • Non-Executive Physical address: Main Road 70 Paarl Western Cape
53 replies
7 months ago
PSG INSURE / RSUM / TAKEALOT refuse to settle CAR ACCIDENT CLAIM!!
we were involved in a BUMPER BASHING with a TAKALOT Delivery Vehicle , on 13 May 2025 , on WINNIW MANDELA DRIVE. the driver of the TAKEALOT vehicle admitted negigence , and agreeded to being the faulty party , who caused the accident. we went to the police station in Sandton, and completed the accident report, in which the driver of the TAKALOT vehicle admitted liabilty and negigence. the CLAIM was Submitted by TAKALOT , via PSG INSURE , their Brokers. between the brokers , PSG INSURE and their ASSESSORS , RSUM LIABLITY assessors in paarl , they continuosly delayed the resolution of this claim . they have now repudiated the claim , and sent us the following disgusting and threatening letter of denial.RSUM (PTY) Ltd Directors: BP Marais | C Maree | O H Kruger* Reg no: 2020/448716/07 FSP 51113 • Non-Executive Physical address: Main Road 70 Paarl Western Cape 7646 T +27 21 271 1020 E info@rsum.co.za www.rsum.co.za DATE: 14.08.2025 POLICY HOLDER: Arbois Two & Three Ltd & Arbois Seven (Pty) Ltd T/As take a Lot VIA Email: Lizette.duPlessis@psg.co.za To whom it may concern POLICY NUMBER: TTP493623 CLAIM NUMBER: 31490 DATE OF LOSS: ON OR ABOUT: 13.05.2025 At the instance of Western National Insurance Company Limited and after due consideration by our internal claim’s escalation committee, we advise that we have assessed the merits of the reported incident. In terms of the information contained in the claim documentation and supporting information, it is clear that there was no negligence on the part of our Insured for the damages sustained to the third-party vehicle. We hereby deny any and all liability arising out of the above-mentioned incident. Kindly be advised that should any legal proceedings be instituted against the policy holder pertaining to this reported incident, we will defend the matter with vigour. We make no admissions regarding the claim and all our rights under the policy are reserved. This matter is, therefore, not a claim being repudiated, but merely a matter that the circumstances do not constitute a claim in terms of the policy. Yours faithfully Corinna Roets Head of Claims E c.roets@rsum.co.za T +27 (0)21 271 1020 C +27 (0)82 257 5546
106 replies
Review Distribution
5 Star
1 (1.7241379310344827%)
4 Star
4 (6.896551724137931%)
3 Star
2 (3.4482758620689653%)
2 Star
8 (13.793103448275861%)
1 Star
43 (74.13793103448276%)