Western National Insurance
Verified Business
Western National Insurance
Verified Business
5 Reviews (last 12 months)
Responds in 97 hours 20 min
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
97 hours 20 minutesAverage Time To Reply
-100 NPSRecommended: Unlikely
Replied to 80% of negative reviews
Typically takes less than 97 hours 20 min to reply
TrustIndex
0
Score
Ranking
#49
in Insurance
Avg Reply
97 hours 20 minutes
NPS Score
-100
Recommended: Unlikely
Replied to 80% of negative reviews
Typically takes less than 97 hours 20 min to reply
Review Distribution
1|5 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEK
Ewert K
1 reviews | Active since Jan 2020
29 Jan 2026, 17:00
Bad service
Western Insurance is giving me a problem to claim the 30 % of the accident damages which was caused by their insured which was also part of the accident.I have been sending Emails and even calling but no one is giving me a feedback or response since the 09th of January and the other party settled their 70% of the damages caused by their insured client since they were jointly liable for the accident that happened on the 29th of June 2025.
Helpful (0)
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Ewert K
1 reviews | Active since Jan 2020
29 Jan 2026, 17:00
Bad service
Western Insurance is giving me a problem to claim the 30 % of the accident damages which was caused by their insured which was also part of the accident.I have been sending Emails and even calling but no one is giving me a feedback or response since the 09th of January and the other party settled their 70% of the damages caused by their insured client since they were jointly liable for the accident that happened on the 29th of June 2025.
0
Replies (0)EK
HT
Hendriette T
1 reviews | Active since Jan 2020
9 Oct 2025, 08:24
Western National Insurance claims
Paying my premiums every month for years now and when you want to claim, they look for technical issues, just to reject your claim. Typical insurance company attitude
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Hendriette T
1 reviews | Active since Jan 2020
9 Oct 2025, 08:24
Western National Insurance claims
Paying my premiums every month for years now and when you want to claim, they look for technical issues, just to reject your claim. Typical insurance company attitude
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Replies (0)rD
ralf D
1 reviews | Active since Jan 2020
4 Sept 2025, 06:51
RSUM /WESTERN NATIONAL Insurance CO ??? never heard of this insurer? repudiation of motor accisent claim.
DATE: 14.08.2025 POLICY HOLDER: Arbois Two & Three Ltd & Arbois Seven (Pty) Ltd T/As take a Lot VIA Email: Lizette.duPlessis@psg.co.za To whom it may concern POLICY NUMBER: TTP493623 CLAIM NUMBER: 31490 DATE OF LOSS: ON OR ABOUT: 13.05.2025 At the instance of Western National Insurance Company Limited and after due consideration by our internal claim’s escalation committee, we advise that we have assessed the merits of the reported incident. In terms of the information contained in the claim documentation and supporting information, it is clear that there was no negligence on the part of our Insured for the damages sustained to the third-party vehicle. We hereby deny any and all liability arising out of the above-mentioned incident. Kindly be advised that should any legal proceedings be instituted against the policy holder pertaining to this reported incident, we will defend the matter with vigour. We make no admissions regarding the claim and all our rights under the policy are reserved. This matter is, therefore, not a claim being repudiated, but merely a matter that the circumstances do not constitute a claim in terms of the policy. Yours faithfully Corinna Roets Head of Claims E c.roets@rsum.co.za T +27 (0)21 271 1020 C +27 (0)82 257 5546
Helpful (0)
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ralf D
1 reviews | Active since Jan 2020
4 Sept 2025, 06:51
RSUM /WESTERN NATIONAL Insurance CO ??? never heard of this insurer? repudiation of motor accisent claim.
DATE: 14.08.2025 POLICY HOLDER: Arbois Two & Three Ltd & Arbois Seven (Pty) Ltd T/As take a Lot VIA Email: Lizette.duPlessis@psg.co.za To whom it may concern POLICY NUMBER: TTP493623 CLAIM NUMBER: 31490 DATE OF LOSS: ON OR ABOUT: 13.05.2025 At the instance of Western National Insurance Company Limited and after due consideration by our internal claim’s escalation committee, we advise that we have assessed the merits of the reported incident. In terms of the information contained in the claim documentation and supporting information, it is clear that there was no negligence on the part of our Insured for the damages sustained to the third-party vehicle. We hereby deny any and all liability arising out of the above-mentioned incident. Kindly be advised that should any legal proceedings be instituted against the policy holder pertaining to this reported incident, we will defend the matter with vigour. We make no admissions regarding the claim and all our rights under the policy are reserved. This matter is, therefore, not a claim being repudiated, but merely a matter that the circumstances do not constitute a claim in terms of the policy. Yours faithfully Corinna Roets Head of Claims E c.roets@rsum.co.za T +27 (0)21 271 1020 C +27 (0)82 257 5546
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Replies (0)M
Maalole
1 reviews | Active since Jan 2020
18 Aug 2025, 21:00
Business car
Poor service,I had break down and my car was in the garage. They said because my car is packed at the garage it needs dolly wheels to tow it but they don't cover it must pay from my pocket of which they did not disclose in their policy. I am paying car hire also but they refused to pay for it as per agreement they said they only pay if I am involved in an accident not when my car is stuck also not disclosed in their contract. Very disappointed,this insurance is a ****
Helpful (0)
|Replies (0)M
Maalole
1 reviews | Active since Jan 2020
18 Aug 2025, 21:00
Business car
Poor service,I had break down and my car was in the garage. They said because my car is packed at the garage it needs dolly wheels to tow it but they don't cover it must pay from my pocket of which they did not disclose in their policy. I am paying car hire also but they refused to pay for it as per agreement they said they only pay if I am involved in an accident not when my car is stuck also not disclosed in their contract. Very disappointed,this insurance is a ****
0
Replies (0)KE
Kathy E
1 reviews | Active since Jan 2020
25 Mar 2025, 07:46
Western National Insurance denies theft out of MV POPI Act ???
I am insured for my business laptop which is specified on my policy. I pay a premium for this. Unfortunately my locked MV was accessed via remote jam locking and my laptop ****** out by LOCKED boot. There is video footage of the incident however the only people allowed to view this footage according to the POPI Act are SAPS and detectives with a summons. My Insurer has denied my claim due to the fact they cant view the footage. Apparently POPI Act does not apply to Western National. No negligence on my part 30 days and the new excuse is that it was not in a locked garage. My apologies I will have to speak to the shopping center about this........seriously ? Why do we have insurance? My business is reliant on my laptop !!!!! I have had to purchase a new laptop our of my own pocket. I do hope they refund me for the missed sales that I was out of commission due to a crime !!! Shocking customer service.
Helpful (0)
|Replies (0)KE
Kathy E
1 reviews | Active since Jan 2020
25 Mar 2025, 07:46
Western National Insurance denies theft out of MV POPI Act ???
I am insured for my business laptop which is specified on my policy. I pay a premium for this. Unfortunately my locked MV was accessed via remote jam locking and my laptop ****** out by LOCKED boot. There is video footage of the incident however the only people allowed to view this footage according to the POPI Act are SAPS and detectives with a summons. My Insurer has denied my claim due to the fact they cant view the footage. Apparently POPI Act does not apply to Western National. No negligence on my part 30 days and the new excuse is that it was not in a locked garage. My apologies I will have to speak to the shopping center about this........seriously ? Why do we have insurance? My business is reliant on my laptop !!!!! I have had to purchase a new laptop our of my own pocket. I do hope they refund me for the missed sales that I was out of commission due to a crime !!! Shocking customer service.
0
Replies (0)DL
Duane L
1 reviews | Active since Jan 2020
17 Feb 2025, 20:19
Policy is more important than People!!!
I want to express my utmost disappointment in the service I have received from Western National and their client's broker GVS Brokers. My complaint is regarding my third party claim after their client drove into the back of my Bakkie while I was stopping at a stop sign. First of all the broker of GVS Brokers called me and said I should not talk to the client anymore because then the insurance will not help me. He continuesly tried to convince me to claim from my insurance because it will not take that long. He also told me that according to new legislation there is a possibility that his client can not be held accountable for the collision, so it is better to claim from my insurance. From Western National the service was slow. I had to submit a bunch of documents, photos, letter from my insurance and quotes. I submitted all very quick. Then I had to call the whole time to get feedback. They want to settle with underpay the quote. My biggest problem is that they don't care about your situation. My Bakkie is MY ONLY FORM OF TRANSPORTATION! The quote I submitted included car rental because I need a vehicle when my Bakkie will be repaired. I explained my crisis to Western National, but all they said it is not in their policy to cover car rental and also the broker of GVS Brokers just said it is not in the policy they don't supply car rental. So they don't care that I don't have any other means of transport to go to work and also to take my 2 boys to school and pick them up in the afternoon. According to their policy it is my problem to get me to work and my boys to school and back! So their client is sorted already and I am still fighting for almost 3 months to get helped! He drove into me but now I am lesser off than the client! They don't care about someone like me that Wil be sitting without transport, they just want to settle with the least amount to quiet you down and I have to cope because it is policy! Western National is there to make money out of people and hide behind policies. Rating is 1 star because I can't give zero! Stay away!
Helpful (0)
|Replies (0)DL
Duane L
1 reviews | Active since Jan 2020
17 Feb 2025, 20:19
Policy is more important than People!!!
I want to express my utmost disappointment in the service I have received from Western National and their client's broker GVS Brokers. My complaint is regarding my third party claim after their client drove into the back of my Bakkie while I was stopping at a stop sign. First of all the broker of GVS Brokers called me and said I should not talk to the client anymore because then the insurance will not help me. He continuesly tried to convince me to claim from my insurance because it will not take that long. He also told me that according to new legislation there is a possibility that his client can not be held accountable for the collision, so it is better to claim from my insurance. From Western National the service was slow. I had to submit a bunch of documents, photos, letter from my insurance and quotes. I submitted all very quick. Then I had to call the whole time to get feedback. They want to settle with underpay the quote. My biggest problem is that they don't care about your situation. My Bakkie is MY ONLY FORM OF TRANSPORTATION! The quote I submitted included car rental because I need a vehicle when my Bakkie will be repaired. I explained my crisis to Western National, but all they said it is not in their policy to cover car rental and also the broker of GVS Brokers just said it is not in the policy they don't supply car rental. So they don't care that I don't have any other means of transport to go to work and also to take my 2 boys to school and pick them up in the afternoon. According to their policy it is my problem to get me to work and my boys to school and back! So their client is sorted already and I am still fighting for almost 3 months to get helped! He drove into me but now I am lesser off than the client! They don't care about someone like me that Wil be sitting without transport, they just want to settle with the least amount to quiet you down and I have to cope because it is policy! Western National is there to make money out of people and hide behind policies. Rating is 1 star because I can't give zero! Stay away!
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Replies (0)RW
Rudi W
1 reviews | Active since Jan 2020
21 Nov 2024, 11:52
****s and ******
7 month earlier Western national client drove i to my wife Ranger. Its been 7 months later and they never called us , emailed us or talk to us other then a lady working on a other company. They just lie day after day and ignore us totally from day one. These Western national workers need to be delt with very harsh and in peronal manner so thye can feel our pain. Thye are totally useless and good for nothing *******s.
Helpful (0)
|Replies (0)RW
Rudi W
1 reviews | Active since Jan 2020
21 Nov 2024, 11:52
****s and ******
7 month earlier Western national client drove i to my wife Ranger. Its been 7 months later and they never called us , emailed us or talk to us other then a lady working on a other company. They just lie day after day and ignore us totally from day one. These Western national workers need to be delt with very harsh and in peronal manner so thye can feel our pain. Thye are totally useless and good for nothing *******s.
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Replies (0)