Western National Insurance
Verified Business
|1|3 Reviews (last 12 months)|Responds in 128h 32m
Western National Insurance
Verified Business
|1
3 Reviews (last 12 months)
Responds in 128h 32m
Performance(last 12 months):
Ranked In Insurance
#94Reply Time
128h 32mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 128h 32m
Ranking
#94
in Insurance
Reply Time
128h 32m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 128h 32m
Review Distribution
1|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHT
Hendriette T
1 reviews | Active since Jan 2020
9 Oct 2025, 08:24
Western National Insurance claims
Paying my premiums every month for years now and when you want to claim, they look for technical issues, just to reject your claim. Typical insurance company attitude
Helpful (0)
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Hendriette T
1 reviews | Active since Jan 2020
9 Oct 2025, 08:24
Western National Insurance claims
Paying my premiums every month for years now and when you want to claim, they look for technical issues, just to reject your claim. Typical insurance company attitude
0
Replies (0)rD
ralf D
1 reviews | Active since Jan 2020
4 Sept 2025, 06:51
RSUM /WESTERN NATIONAL Insurance CO ??? never heard of this insurer? repudiation of motor accisent claim.
DATE: 14.08.2025 POLICY HOLDER: Arbois Two & Three Ltd & Arbois Seven (Pty) Ltd T/As take a Lot VIA Email: Lizette.duPlessis@psg.co.za To whom it may concern POLICY NUMBER: TTP493623 CLAIM NUMBER: 31490 DATE OF LOSS: ON OR ABOUT: 13.05.2025 At the instance of Western National Insurance Company Limited and after due consideration by our internal claim’s escalation committee, we advise that we have assessed the merits of the reported incident. In terms of the information contained in the claim documentation and supporting information, it is clear that there was no negligence on the part of our Insured for the damages sustained to the third-party vehicle. We hereby deny any and all liability arising out of the above-mentioned incident. Kindly be advised that should any legal proceedings be instituted against the policy holder pertaining to this reported incident, we will defend the matter with vigour. We make no admissions regarding the claim and all our rights under the policy are reserved. This matter is, therefore, not a claim being repudiated, but merely a matter that the circumstances do not constitute a claim in terms of the policy. Yours faithfully Corinna Roets Head of Claims E c.roets@rsum.co.za T +27 (0)21 271 1020 C +27 (0)82 257 5546
Helpful (0)
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ralf D
1 reviews | Active since Jan 2020
4 Sept 2025, 06:51
RSUM /WESTERN NATIONAL Insurance CO ??? never heard of this insurer? repudiation of motor accisent claim.
DATE: 14.08.2025 POLICY HOLDER: Arbois Two & Three Ltd & Arbois Seven (Pty) Ltd T/As take a Lot VIA Email: Lizette.duPlessis@psg.co.za To whom it may concern POLICY NUMBER: TTP493623 CLAIM NUMBER: 31490 DATE OF LOSS: ON OR ABOUT: 13.05.2025 At the instance of Western National Insurance Company Limited and after due consideration by our internal claim’s escalation committee, we advise that we have assessed the merits of the reported incident. In terms of the information contained in the claim documentation and supporting information, it is clear that there was no negligence on the part of our Insured for the damages sustained to the third-party vehicle. We hereby deny any and all liability arising out of the above-mentioned incident. Kindly be advised that should any legal proceedings be instituted against the policy holder pertaining to this reported incident, we will defend the matter with vigour. We make no admissions regarding the claim and all our rights under the policy are reserved. This matter is, therefore, not a claim being repudiated, but merely a matter that the circumstances do not constitute a claim in terms of the policy. Yours faithfully Corinna Roets Head of Claims E c.roets@rsum.co.za T +27 (0)21 271 1020 C +27 (0)82 257 5546
0
Replies (0)M
Maalole
1 reviews | Active since Jan 2020
18 Aug 2025, 21:00
Business car
Poor service,I had break down and my car was in the garage. They said because my car is packed at the garage it needs dolly wheels to tow it but they don't cover it must pay from my pocket of which they did not disclose in their policy. I am paying car hire also but they refused to pay for it as per agreement they said they only pay if I am involved in an accident not when my car is stuck also not disclosed in their contract. Very disappointed,this insurance is a ****
Helpful (0)
|Replies (0)M
Maalole
1 reviews | Active since Jan 2020
18 Aug 2025, 21:00
Business car
Poor service,I had break down and my car was in the garage. They said because my car is packed at the garage it needs dolly wheels to tow it but they don't cover it must pay from my pocket of which they did not disclose in their policy. I am paying car hire also but they refused to pay for it as per agreement they said they only pay if I am involved in an accident not when my car is stuck also not disclosed in their contract. Very disappointed,this insurance is a ****
0
Replies (0)