RL
RSUM Liability Specialists
Unclaimed Business
RL
RSUM Liability Specialists
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#49
in Insurance
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
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Used this business recently? Share your experience to help others decide.
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ralf D
1 reviews | Active since Jan 2020
4 Sept 2025, 08:03
RSUM ASSESSORS ARE A DISGRACE - MOTOR INSURANCE CLAIM
THESE ASSESSORS ARE THE RUDEST < MOST UNPROFESSIONAL business i have ever dealt with , see correspondance below, on motor claim , where their client admitted liability. SEE THEIR THREATENING ATTItude in the letter below DATE: 14.08.2025 POLICY HOLDER: Arbois Two & Three Ltd & Arbois Seven (Pty) Ltd T/As take a Lot VIA Email: Lizette.duPlessis@psg.co.za To whom it may concern POLICY NUMBER: TTP493623 CLAIM NUMBER: 31490 DATE OF LOSS: ON OR ABOUT: 13.05.2025 At the instance of Western National Insurance Company Limited and after due consideration by our internal claim’s escalation committee, we advise that we have assessed the merits of the reported incident. In terms of the information contained in the claim documentation and supporting information, it is clear that there was no negligence on the part of our Insured for the damages sustained to the third-party vehicle. We hereby deny any and all liability arising out of the above-mentioned incident. Kindly be advised that should any legal proceedings be instituted against the policy holder pertaining to this reported incident, we will defend the matter with vigour. We make no admissions regarding the claim and all our rights under the policy are reserved. This matter is, therefore, not a claim being repudiated, but merely a matter that the circumstances do not constitute a claim in terms of the policy. Yours faithfully Corinna Roets Head of Claims E c.roets@rsum.co.za T +27 (0)21 271 1020 C +27 (0)82 257 5546
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ralf D
1 reviews | Active since Jan 2020
4 Sept 2025, 08:03
RSUM ASSESSORS ARE A DISGRACE - MOTOR INSURANCE CLAIM
THESE ASSESSORS ARE THE RUDEST < MOST UNPROFESSIONAL business i have ever dealt with , see correspondance below, on motor claim , where their client admitted liability. SEE THEIR THREATENING ATTItude in the letter below DATE: 14.08.2025 POLICY HOLDER: Arbois Two & Three Ltd & Arbois Seven (Pty) Ltd T/As take a Lot VIA Email: Lizette.duPlessis@psg.co.za To whom it may concern POLICY NUMBER: TTP493623 CLAIM NUMBER: 31490 DATE OF LOSS: ON OR ABOUT: 13.05.2025 At the instance of Western National Insurance Company Limited and after due consideration by our internal claim’s escalation committee, we advise that we have assessed the merits of the reported incident. In terms of the information contained in the claim documentation and supporting information, it is clear that there was no negligence on the part of our Insured for the damages sustained to the third-party vehicle. We hereby deny any and all liability arising out of the above-mentioned incident. Kindly be advised that should any legal proceedings be instituted against the policy holder pertaining to this reported incident, we will defend the matter with vigour. We make no admissions regarding the claim and all our rights under the policy are reserved. This matter is, therefore, not a claim being repudiated, but merely a matter that the circumstances do not constitute a claim in terms of the policy. Yours faithfully Corinna Roets Head of Claims E c.roets@rsum.co.za T +27 (0)21 271 1020 C +27 (0)82 257 5546
0
Replies (0)rD
ralf D
1 reviews | Active since Jan 2020
3 Sept 2025, 14:04
PSG INSURE / RSUM / TAKEALOT refuse to settle CAR ACCIDENT CLAIM!!
we were involved in a BUMPER BASHING with a TAKALOT Delivery Vehicle , on 13 May 2025 , on WINNIW MANDELA DRIVE. the driver of the TAKEALOT vehicle admitted negigence , and agreeded to being the faulty party , who caused the accident. we went to the police station in Sandton, and completed the accident report, in which the driver of the TAKALOT vehicle admitted liabilty and negigence. the CLAIM was Submitted by TAKALOT , via PSG INSURE , their Brokers. between the brokers , PSG INSURE and their ASSESSORS , RSUM LIABLITY assessors in paarl , they continuosly delayed the resolution of this claim . they have now repudiated the claim , and sent us the following disgusting and threatening letter of denial.RSUM (PTY) Ltd Directors: BP Marais | C Maree | O H Kruger* Reg no: 2020/448716/07 FSP 51113 • Non-Executive Physical address: Main Road 70 Paarl Western Cape 7646 T +27 21 271 1020 E info@rsum.co.za www.rsum.co.za DATE: 14.08.2025 POLICY HOLDER: Arbois Two & Three Ltd & Arbois Seven (Pty) Ltd T/As take a Lot VIA Email: Lizette.duPlessis@psg.co.za To whom it may concern POLICY NUMBER: TTP493623 CLAIM NUMBER: 31490 DATE OF LOSS: ON OR ABOUT: 13.05.2025 At the instance of Western National Insurance Company Limited and after due consideration by our internal claim’s escalation committee, we advise that we have assessed the merits of the reported incident. In terms of the information contained in the claim documentation and supporting information, it is clear that there was no negligence on the part of our Insured for the damages sustained to the third-party vehicle. We hereby deny any and all liability arising out of the above-mentioned incident. Kindly be advised that should any legal proceedings be instituted against the policy holder pertaining to this reported incident, we will defend the matter with vigour. We make no admissions regarding the claim and all our rights under the policy are reserved. This matter is, therefore, not a claim being repudiated, but merely a matter that the circumstances do not constitute a claim in terms of the policy. Yours faithfully Corinna Roets Head of Claims E c.roets@rsum.co.za T +27 (0)21 271 1020 C +27 (0)82 257 5546
Helpful (0)
|Replies (0)rD
ralf D
1 reviews | Active since Jan 2020
3 Sept 2025, 14:04
PSG INSURE / RSUM / TAKEALOT refuse to settle CAR ACCIDENT CLAIM!!
we were involved in a BUMPER BASHING with a TAKALOT Delivery Vehicle , on 13 May 2025 , on WINNIW MANDELA DRIVE. the driver of the TAKEALOT vehicle admitted negigence , and agreeded to being the faulty party , who caused the accident. we went to the police station in Sandton, and completed the accident report, in which the driver of the TAKALOT vehicle admitted liabilty and negigence. the CLAIM was Submitted by TAKALOT , via PSG INSURE , their Brokers. between the brokers , PSG INSURE and their ASSESSORS , RSUM LIABLITY assessors in paarl , they continuosly delayed the resolution of this claim . they have now repudiated the claim , and sent us the following disgusting and threatening letter of denial.RSUM (PTY) Ltd Directors: BP Marais | C Maree | O H Kruger* Reg no: 2020/448716/07 FSP 51113 • Non-Executive Physical address: Main Road 70 Paarl Western Cape 7646 T +27 21 271 1020 E info@rsum.co.za www.rsum.co.za DATE: 14.08.2025 POLICY HOLDER: Arbois Two & Three Ltd & Arbois Seven (Pty) Ltd T/As take a Lot VIA Email: Lizette.duPlessis@psg.co.za To whom it may concern POLICY NUMBER: TTP493623 CLAIM NUMBER: 31490 DATE OF LOSS: ON OR ABOUT: 13.05.2025 At the instance of Western National Insurance Company Limited and after due consideration by our internal claim’s escalation committee, we advise that we have assessed the merits of the reported incident. In terms of the information contained in the claim documentation and supporting information, it is clear that there was no negligence on the part of our Insured for the damages sustained to the third-party vehicle. We hereby deny any and all liability arising out of the above-mentioned incident. Kindly be advised that should any legal proceedings be instituted against the policy holder pertaining to this reported incident, we will defend the matter with vigour. We make no admissions regarding the claim and all our rights under the policy are reserved. This matter is, therefore, not a claim being repudiated, but merely a matter that the circumstances do not constitute a claim in terms of the policy. Yours faithfully Corinna Roets Head of Claims E c.roets@rsum.co.za T +27 (0)21 271 1020 C +27 (0)82 257 5546
0
Replies (0)