Unsafe Place

We stayed at this place the weekend of 11–14 September, and what happened to us was terrifying. Around 4:15–4:30 AM, while we were asleep, an unknown man entered our room and stole all of our belongings, including phones, handbags, IDs, bank cards, and licenses. I woke up and saw him still in the room and when I screamed He ran out the door , which to mention was looked prior to us falling asleep. There were three women in that room ,it could have been far worse. We immediately woke the caretaker, who was already awake (strangely), and tried to contact the owner, who was in Mozambique. She said she’d assist in contacting the police this was around 5am but no one showed up for about 3 hours, not even the manager. We were left shocked, scared, and stranded. To make it worse, we found that the window handle was broken, and the door was not secure it could easily open when unlocked . There was no proper security, and no one warned us that safety would be an issue. When we raised this with the owner, she told us that when you book a lodge or guest house, you do so “at your own risk.” Absolutely no help and no accountability. We are still dealing with the trauma and consequences of this experience. I currently have no ID, no license, no bank cards and no support or care from the owner. If you care about your safety, DO NOT book this place. It is completely unsafe and the management is shockingly unhelpful.