Useless SACE

I have waited and waited for someone at SACE to reply to my emails. I submitted application in August. Got a notice that one document was outstanding. I have submitted it and informed them via email that I have submitted it, but no reply. This department is inefficient, a waste of our government's recourses. Their telephone numbers are not in service so you cant speak to a person. One cannot fly to Pretoria or Durban to go to their offices. They make things incredibly difficult and frustrating. Please sort out this practically useless department.