Sadtu and Safrican dilemma

It is with a heavy heart that I write this review because I of people who are heartless and dismissive. My Mother was a member of SADTU therefore when she passes we are liable to claim. We put a claim Dec 2024 till today we are following up on the same claim, we are sent from pillar to post with no assistance. They promise to get back to us but NOTHING. It is really a shame and a disgrace to our family. Hloni Mahloko from Safrican is dealing with the claim bt no feedback is given. I have spoken to a lot of people like Lebohang Mputhi, Neo Mokele, Glenda Shikwamba, Jade Louw. What does 1 have to do to get proper service. It's been more than 6 mths waiting on claim, this is rediculous. I'm gonna take this further now