#Bring back my keys

Safana panel beaters were selected by Santam fix my vehicle after an accident. After the accident the car would not start then it worked fine. On the day when the car was due to go to the panel beaters this happened again and the car had to be towed and we gave the tow driver the key for the vehicle which he used to lock and unlock the vehicle when it got to the panel beaters. The insurance said they were not going to fix the problem with the car starting as it had nothing to do with the accident which we were ok with and agreed we would get someone to fix the car after the panel beaters were done. On the 29th of October my husband went to collect the car as the panel beaters were done but the keys were not responding to the vehicle. He went back home and got the spare keys which were working fine. The key that we got from Safana when inserted shows a message on the dash that "Key is not for this vehicle".

We have confirmed with Mercedes Benz who have put it in writing that message only shows if the keys is not for the vehicle- so Safana gave us the wrong keys. From 29 October Safana panel beaters have refused to take responsibility for losing my car keys and insist that the keys they gave us back are the ones for the vehicle. We have since fixed the problem with the ignition and the car starts but I am still waiting for my key. Santam as the insurer who referred us to Safana have not done much to assist and am worried that someone out there has a copy of my key which they can use at any time.