MM
Miriam M
Active since Feb 2011
5
Reviews
0
Industries
Reviews
5 reviews44 months ago
Travel start so unprofessional
Travel start is very inefficient and very inconsiderate of customers. I made a booking on their website and received the tickets. A day before traveling when we tried to check in we discovered the tickets did not exist. Travel start had cancelled the tickets without informing us though they claim they sent an email which l asked a copy of and never received. The inconvenience caused by the travel agency is just too much to comprehend. I have been calling and speaking to different agents at Travelstart who all promise the refund of 22k will be paid in 72hours but the money is still not back. This agency should stop playing with people's emotions and taking money if they can't deliver. To say I am ****ed off is an understatement I am fuming this agency is just not worth booking on.
0 replies
81 months ago
Homechoice impotent
This is the worst online shop. I ordered and waited for more than a month and the agents promise to resolve the issue and nothing ever comes out of it. After all that hussle for a delivery to be done they return orders with no contact with the buyer.
105 replies
81 months ago
Homechoice poor service
I placed an order for a blanket on the 9th of July and paid for it (R699 blanket + delivery =R771). Then l kept following up and was told they are still processing it only to be told later that its out of stock. On the 22nd of July an arrangement was made after complaining on the Home choice facebook page l was given an alternative (which was different quality) which was going for R799 but would be offered for the same price. I needed the order urgently after waiting for 3 weeks as the person l had bought the blanket was leaving that following weekend. I was advised that l could collect the blanket at the Lillian Ngoyi showroom. On Friday the 26th l received 2 calls from Homechoice agents saying l can go and collect my order at Lillian Ngoyi showroom. I drove from Johannesburg to Pretoria only to be told that the order has not been dispatched and they would send it to my home address when they have received it. This has been such an inconvenience and up until today the 12th of August l have still not received the blanket yet l have send several requests for homechoice to deliver the blanket as l will not be able to go back to the Lillian Ngoyi Showroom to collect because l have already spend time and fuel going there before and secondly my initial order had included a delivery fee which they should honour given the inconveniences they have put me through. The person l had bought the blanket for has already left Johannesburg and l will now have to pay additional postage to send the blanket to them. Homechoice has not shown much care to resolve this issue and keep on referring me from pillar to post.
210 replies
90 months ago
#Bring back my keys
Safana panel beaters were selected by Santam fix my vehicle after an accident. After the accident the car would not start then it worked fine. On the day when the car was due to go to the panel beaters this happened again and the car had to be towed and we gave the tow driver the key for the vehicle which he used to lock and unlock the vehicle when it got to the panel beaters. The insurance said they were not going to fix the problem with the car starting as it had nothing to do with the accident which we were ok with and agreed we would get someone to fix the car after the panel beaters were done. On the 29th of October my husband went to collect the car as the panel beaters were done but the keys were not responding to the vehicle. He went back home and got the spare keys which were working fine. The key that we got from Safana when inserted shows a message on the dash that "Key is not for this vehicle". We have confirmed with Mercedes Benz who have put it in writing that message only shows if the keys is not for the vehicle- so Safana gave us the wrong keys. From 29 October Safana panel beaters have refused to take responsibility for losing my car keys and insist that the keys they gave us back are the ones for the vehicle. We have since fixed the problem with the ignition and the car starts but I am still waiting for my key. Santam as the insurer who referred us to Safana have not done much to assist and am worried that someone out there has a copy of my key which they can use at any time.
0 replies
128 months ago
BUY1 GET 1 FREE MISLEADING
HC advertised the towel sets and Michelle duvet as sale items that if you buy 1 you get 1 free. I paid four 5 piece towels and two 9 piece towel sets and a Michelle double duvet set. In total l was supposed to receive 12 towel sets and 2 duvet sets. But l have not received any of the free gift sets. I have followed this up and l am told its out of stock and now instead of 9 piece sets l get either a 2 piece (in lilac)or 5 piece set (only available in brown). The Michelle duvet set l paid for a double and now they can only give me a 3/4. I have queried this and l was told there is nothing they can do and this is not the first time this has happened and I am not the only person they have done this to. Now why do they advertise and mislead customers and then throw their hands in the air when they can't supply what you have paid for. It is unfair that l have to have a company that claims to be the best online shop and yet treats customers like kak. Who ever is responsible for stock control is failing to keep stock of what is available and make sure that people get what they have paid for
75 replies
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2 Star
2 (40%)
1 Star
3 (60%)