Poor / Disguisting Service from Safana panel Beaters

Had to wait 3 months for repairs to commence...

1: Rear Tailgate lid is skew and does not close properly( Over spray on existing bodywork) The one on the vehicle is the original that has been repaired. We requested an Invoice to verify this and were given an Estimate from them where it states that a NEW Tailgate would be charged for..(Attached) The use of the repaired damaged Tailgate on the vehicle was confirmed by the Workshop Manager. 2: Rear Right Tail Light is not flush 3: Bonnet Catch release does not work properly - Battery had been disconnected and therefore they had opened the bonnet..This needs to be repaired. 4: There was also an extra component in the front of the car that could not be explained. Will send picture.

On arrival to collect the car at 16:30 as discussed , the vehicle was not ready ( the rear tailgate did not close and had to be adjusted - Badges were not yet affixed) We were advised that they car was in the wash bay ...... this was not the case as we discovered...

We did request for the Tax invoice on a number of occasions and were advised that this was not available.

The client service from the panel beaters was appalling...

A person at the Panel Beaters told us that we should have arrived to collect at 16:30 , but we only arrived at 16:40... And the car was not ready.. She then proceeded to tell us that were were late for collection. The vehicle was NOT ready...until after 17:45.

PLEASE do not use them ...... They continually change stories told to Insurance and the client. the stories do not match...