ÚTTER POOR SERVICE

We ordered and paid for packaging on the 11th of July 2024. They said they had in stock. the same day the payment was made they told us, no they don't have they'll have to get from the Supplier. Last week Monday I had to phone them just to find out that there was a problem with the packaging and that it had to be sent back to the supplier. We received some of the order only today and still haven't received the rest of the order and they can't even inform us who the courier/transport company is, or a waybill number in order to contact them or to locate the shipping details. Utter poor service.