Lackadaisical Customer Service

Three months ago I entered into a lease agreement with SAI for a polo playa. Things literally started going south the moment I drove off.

1st of all, I was made to wait almost two hours, waiting for the car to be filled with petrol and so when I left their midrand office I didn’t even check the gauge. To my dismay, when I got to Centurion the “Refilll” light came on 🤦🏾‍♂️ (This was ultimately corrected, two months later).

When I got on to the free way, happy that my car woes are over, I was dismayed that the Window switches were malfunctioning (which I reported immediately), the car shook vigorously when I stepped on the brakes regardless of what what speed I was doing (I later discovered, UNOFFICIALLY, that when I was made to wait on day one, they **** about the petrol, they went to replace the brakes and not the brake disks as well).

A months into the contract, the driver’s window motor packed (reported immediately), with no help.

The shaking that has been happening while braking, from day one still not repaired to date.

A month or so ago, I took the car in for an inspection at SAi where the warning cluster light were turned off without any repairs on the vehicle. I reiterated on the other defective areas on it but these fell on deaf ears.

I have been on record to them that the vehicle was an accident rebuild, to which there was no response, whether defence or admittance.

Nevertheless, due to the obvious shoddy workmanship on the vehicle I now started experiencing power loss which I attributed to the battery. They advised me to buy my own battery which I did. After replacing the battery it soon became clear that the problem was more wiring than it was the battery (so I wasted my money with a battery I didn’t need)

Yesterday, after another one of the push starts that I was subjected to for a week and half the vehicle just total jammed, the cluster lit like a Christmas tree rendering the vehicle unusable. I made a video, sent it to them, emreporting the matter with a hope of this vehicle being collected and to get a replacement vehicle.

24hrs after reporting the incident, I sit without a replacement vehicle or even a commitment whether or not I’ll get it. I am the one that is chasing SAI for updates and information and no one seems interested to settle my frustrations as a paying client.

Surely if I skip payment or short pay them they’ll be on my case like a bad rash.

I wouldn’t want anyone to go through this and warn people to be extra careful when approaching SAI.