Sajco Propshafts
3|8 reviews
PV
Peter V
1 reviews | Active since Member
05 Sept 2019, 05:17
Unpleasant aggressive denial
<div>When I collected the car, I noticed that the front bumper had become un-clipped. I know this is an old car and I know that it unclips rather easily. What upset me was firstly that they were happy to hand the car back like that and that they did not say anything. I noticed it after I had paid. Then followed aggressive denial, saying they only worked on the left side of the car. When I pointed out that the right side hub cap had a cable tie fitted, they denied fitting it, implying that I made up the story. When they conceded that they had in fact fitted the cable tie, they said it was because my hub cap was falling off. This is absolute rubbish as cable ties are fitted to prevent theft, not hold them on. If they were so concerned about my hub cap falling off, why were they not concerned about my bumper falling off? Why the aggression? Why the denial? Generally an unpleasant experience.</div>
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Replies (105)Sajco Propshafts's replyOfficial
06 Sept 2019, 08:09Our video footage shows only work done to LHS, and a cable tie fitted to the RHS hubcap. Bumper damage was there before.We apologized to client for the altercation as both parties were in fact out of line.In future any damage to vehicles will be pointed out to avoid situations like this.
Best regards,
Sajco Propshafts's reply06 Sept 2019, 08:09
Official
Our video footage shows only work done to LHS, and a cable tie fitted to the RHS hubcap. Bumper damage was there before.We apologized to client for the altercation as both parties were in fact out of line.In future any damage to vehicles will be pointed out to avoid situations like this.
Best regards,