PV
Peter V
Active since Apr 2018
10
Reviews
0
Industries
Reviews
10 reviews12 months ago
Difficult Apostille
In October 2023, Easy Apostille undertook to obtain 3 documents from DHA on my behalf and do the Apostille in an estimated time of 8 weeks. 19 weeks later, after many lame excuses and continuously confusing my account with another client, it become apparent to me that they had made zero progress. After making numerous unanswered phone calls and writing a number of unanswered WhatsApp messages, I received a refund of my payment without any explanation. This has caused me and my family immense inconvenience and additional costs, now working through another company and paying high priority fees due to the urgency this has created. I certainly will not recommend them to anyone.
0 replies
37 months ago
Standard Bank is NOT your friend
Standard Bank recently cancelled my credit card, reset my mobile app and removed all my beneficiaries without my consent. This was the subject of a previous review. After my review, they re-instated most of the beneficiaries. One that I had to re-instate myself was payment for ONLINE ELECTRICITY. The next time I bought electricity, I did not receive a TOKEN and noted that the Proof of Payment had the incorrect reference. I verified my reference, ensuring that it was correct and again bought electricity. The Proof of Payment again had the incorrect reference, so I did not receive my token for a second time. (My reference is my meter No 14412243140. The Proof of Payment reference in both cases was 2738938864)
212 replies
38 months ago
Poor service from Standard Bank
This morning I noticed some debits that I did not recognise on my virtual debit card so I went into the bank to query these. (My virtual debit card operates from my current account) After a length wait, I eventually saw a consultant. She made some phone calls, the result of which my credit card was frozen. I explained that the suspected fraudulent transactions were on my virtual debit card but she insisted that my credit card should be blocked, that I needed to change my email address (really!) and order a new credit card. After another lengthy period, I eventually left the bank after arranging for a new credit card. It was a most unpleasant experience. We were both bad tempered and not understanding what the other was saying. When I got home, I tried to access my internet banking on my PC but could not get access. The online notice advised me to visit a branch. This was after already wasting half my day at the branch!). I then tried my mobile app. While I could get in, I could access my current account but could not access my credit card account. It was entirely de-linked from my profile. So the account on which I suspected fraud was still active, and I account I rely on for the bulk of my financial transactions is inaccessible and card is blocked. I am advised to waste another half day sorting this out at the branch that caused the problem and to wait several days for my new credit card. Further, to the best of my knowledge, the suspected transactions were not recorded by the consultant.
53 replies
48 months ago
Why does hellopeter not have an edit button.
A minor irritation.After posting a review, I don't get a cahnce to edit the review to correct the typos I missed before posting. Even if just for one hour after posting.
148 replies
48 months ago
Non-service from Standard Bank
Every time I try and pay for an air ticket on line, standard bank thinks it is fraud and blocks my card. I then phgome standard bank. 1) First attempt: waited 20 minutes in the queue. Spoke to a consultant, who put me on hold. Waited anoter 15 minutes, the hung up and trie3d again. 2) Second attempt. Waited another 22 minutes in the queue, the ran out of airtime. My fault, not theirs. 3) Third attempt: Loaded more airtime, waited another 25 minutes in the queue, then the phone went dead. This is a bank that has no committment to service!
74 replies
53 months ago
Standard Bank Security Questionnaire Stupidity.
I spend long periods on hold waiting for an operator or spent long periods in a queue waiting for a consultant. I recently phoned Standard Bank to make a temporary increase to my EAP limit, beyond what I could do on-line. They made the change, sent a confirmation email, but when I checked, they had not made the change. I phoned again to find out what was going on but failed the security questionnaire, because I did not know the EXACT credit limit on my credit card. (I told them I was not sure and that it was approximately R***. As it turned out, my guess was within 5% of the actual figure. Would it not be better if Standard Bank actually trained their staff to use some discretion?
53 replies
66 months ago
Unprofessional Administration
Every time my doctor orders a test from Lancet Laboratories, I get a phone call about 4 months later informing me of an unpaid account. Each time I give them the same reply "Send me an invoice (or statement)" Why cant they send invoices (or statements) like everyone else?
56 replies
66 months ago
Estimated reading on NON-Existent meter.
I had a prepaid electricity meter installed in January. I am still billed every month for the ESTIMATED reading on the meter that was REMOVED. Every month I lodge a query and am advised that a reference number for my query will be sent to me as soon as the query is logged onto their system. That is always the last I hear about the query.
0 replies
81 months ago
Unpleasant aggressive denial
<div>When I collected the car, I noticed that the front bumper had become un-clipped. I know this is an old car and I know that it unclips rather easily. What upset me was firstly that they were happy to hand the car back like that and that they did not say anything. I noticed it after I had paid. Then followed aggressive denial, saying they only worked on the left side of the car. When I pointed out that the right side hub cap had a cable tie fitted, they denied fitting it, implying that I made up the story. When they conceded that they had in fact fitted the cable tie, they said it was because my hub cap was falling off. This is absolute rubbish as cable ties are fitted to prevent theft, not hold them on. If they were so concerned about my hub cap falling off, why were they not concerned about my bumper falling off? Why the aggression? Why the denial? Generally an unpleasant experience.</div>
105 replies
98 months ago
Belvedere Retirement Villages
In October 2017, I made an offer on a unit in the Bushy Park village, Roodepoort with Belvedere Retirement Villages, subject to the sale of my house. I paid a sizable deposit. By the end of January 2018, the offer expired as my house had not sold. Despite assurances from Belvedere, I have been unable to get my deposit refunded.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)