Absolute Pathetic Service!

I am reporting and continuously going to do so about the lack of batho Pele principles that this Municipality have with their employees such as Jessica Syster, another female employee claiming to be on supervisor level telling me 'about being desperate" over the phone and the Afrikaner who is the colleague at the higher level. This Municipality needs to be reported to the Provincial level because I am a client who has bought property and started building in the area of St Helena Bay and firstly this pathetic Municipality has no employees who know how their processes work for building firstly and sending clients and potential buyers for pillar to post! Secondly, they don't have an idea about their processes themselves because they are using unnecessary red-tape and bureaucratic **** processes because they themselves are *********** to address and assist clients, and when it is a foreigner of European descent or an Afrikaner descent, they are assisting and going out of their way to guide potential buyers and potential residents. I am a resident here and I don't spend a full year in my residence and yes I have an email address where my account information and outstanding bills are emailed to. The first time this year in September I communicated about the account, and I was not informed about any notice which is the responsibility of SBM to do it. Also water connection cannot just be stopped due process of communication to me as client, I don't care how many clients you have because you need to communicate with your clients. Thirdly you also need to show the ability to deal with your clients with bath Pele principals over the phone because I have been a good paying client and in good standing with my account until September 2025 and you want to communicate over a phone about some **** of a financial year of July to June and therefore I cannot enter into a new payment plan immediately! I want my water connected immediately because this matter will be taken to the Provincial level and National for you as employees who thinks the Municipality is owned by you as individuals!