Sales Assit sales deceiving products with bad service.

I have been having lots of trouble dealing with Pieter Wallace and getting him to reply or provide decent service. He was all ears when he was willing to sign me up for a product our currently being installed fibre does not support. I have only realised this after I foolishly believed him when he said it will speed up the process of getting fibre installed and pulled into our unit. I emailed him the 18th September and did not receive any replies. Eventually I decided to call him yesterday (27th September) only to get excuses. I advised him to reverse the application as I will be going for Vox that is supported and much cheaper. He said that he will send the application to reverse and cc me immediately. I am still waiting for his email or any form of communication. I will forward this service delivery experience to Metro Fibre or maybe pop in there myself to explain to them how they are being represented in this matter.