They promised my debt review process will be over 5 - 12 months

They promised my debt review process will be over 5 - 12 months. It is now a year and 3 months later. They don't contact me. I must contact them. They are difficult to get hold of and ask documents every 2nd to 6th month. Delays, and blame it on the court and shooting. The people who helped me was Maroeshka, Aimie and Haneefah. They wanted to secure a sale and made promises they can't adhere to. This place made me miss opportunities with their negligence. Unprofessional and sarcastically rude BUNCH. I was garenteed my flag will be removed by 5-12 months. They bite off more than they can chew. Now I must wait from 2024 Sep to 2026 March. Where my colleagues had there flags removed within 90 days with another provider. PLEASE AVOID THEM. I STILL WAITING . THEY WILL MAKE YOU PAY THEN WAIT LONG.