Salon of Nightmares

I paid over R6000 for my white blonde and black ombre extensions, I was planning on adding a few black extensions to make it blend a bit better because it didnt blend well with my own hair. After the very first wash my hair colour started changing and worsen with every wash. Debbie said I must just go in to the salon to have the colour blended with my own hair. When I went to the salon my extensions was purple grey. Debbie told me that strands of love hair extensions shouldn't advertise white blonde and black ombre extensions because she is always stuck explaining to clients. She said it's obvious that the black would wash out onto the blonde and change the colour. She gave me one of 2 options : bleaching the extensions on a regular basis to keep the colour I wanted or colour some of the extensions black to hide the purple grey. So she coloured it. It wasnt what I wanted but at least it looked better than the purple hair.

After I washed it my hair turned a dull black and purple/grey. I am so ashamed of my hair. Debbie denies everything and lies about everything, she's accusing me of using the wrong products and I am 100% sure that I am not. This was HER mistake, NOT mine. She is rude and refuses to refund me and remove these horrible extensions.

I don't see why we had to colour the extensions and turn it into the exact opposite of what I paid for just because her colour washed out and destroyed my extensions. If I wanted black extensions I would have purchased it. Now I have faded black and purple hair (not to mention all the brown patches on my own hair) the colour doesn't even blend. My own hair is patchy brown now with black and purple/grey extensions. It looks like I Bought cheap China mall hair and applied it at home. :(