SG
Saltwater Grill
Unclaimed Business
SG
Saltwater Grill
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
-100
Recommended: Unlikely
Review Distribution
3|2 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About Saltwater Grill
Saltwater Grill has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Saltwater Grill across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMA
Melvyn A
1 reviews | Active since Jan 2020
20 Aug 2025, 05:48
Bitter tasting service
I visited the Durbanville branch for dinner on Saturday 16th August a cold winter's evening (twice). The 1st and the last time. The service and total experience was a nightmare not to be repeated. Firstly, when we entered, there were about 6 - 8 guests seated in the place. Our host wouldn't let us sit at an open table across the fireplace as it ''is a 4 seater and you're only 2 people''. We graciously moved to a 2 seater next to the fireplace closer the glass doors. When we received our meal order, there was tuna instead of salmon in the sushi and the chicken portions in the noodle dish was triple bite sized. Our waitress tried to convince us to believe that their salmon ''looks like that'' and their tuna ''it's very red, not like the salmon in the sushi''. Then one of the staff opens a door behind my wife letting the very cold air onto her back. When she enquired about this, she was told ''the other patrons (seated in front of the fireplace where we were refused) did not like the smokey air in the restaurant. That, right there, was our best sign to vacate the building................and we did. Much to the giggling of some of the staff
Helpful (0)
|Replies (0)MA
Melvyn A
1 reviews | Active since Jan 2020
20 Aug 2025, 05:48
Bitter tasting service
I visited the Durbanville branch for dinner on Saturday 16th August a cold winter's evening (twice). The 1st and the last time. The service and total experience was a nightmare not to be repeated. Firstly, when we entered, there were about 6 - 8 guests seated in the place. Our host wouldn't let us sit at an open table across the fireplace as it ''is a 4 seater and you're only 2 people''. We graciously moved to a 2 seater next to the fireplace closer the glass doors. When we received our meal order, there was tuna instead of salmon in the sushi and the chicken portions in the noodle dish was triple bite sized. Our waitress tried to convince us to believe that their salmon ''looks like that'' and their tuna ''it's very red, not like the salmon in the sushi''. Then one of the staff opens a door behind my wife letting the very cold air onto her back. When she enquired about this, she was told ''the other patrons (seated in front of the fireplace where we were refused) did not like the smokey air in the restaurant. That, right there, was our best sign to vacate the building................and we did. Much to the giggling of some of the staff
0
Replies (0)EK
JB
Johan B
1 reviews | Active since Jan 2020
27 Jan 2024, 09:32
Shocking service
Let me start with the positive. The food is absolutely stunning. Unfortunately that is where it stops. We were seated at a sticky table. Had to ask somebody to clean. It got wiped down without spraying sanitizer or even water. Needless to say the table stayed sticky. My wife had to put down napkins to stop sticking to the table. Waitron arrived, not even greeting properly or introducing herself. I ordered a bottle of white wine and the wrong bottle arrived. We got ice on the table, but no ice bucket. We had to ask another waitron to bring us one. No cloth over the side of ice bucket to wipe the bottle before pouring. Our glasses were never topped up. When we asked what time the kitchen closes, our waitron told us 21h00 only to be informed by another waitron that it closes at 21h30. We asked our waitron a couple of questions about the food and asked for recommendations. Her product knowledge was very limited. When our food arrived, there were no condiments on the table. Not even salt & pepper. I noticed that the manager on duty was on her phone at the point of sale, and obviously not checking on customers. When I finished eating, I got up to go the bathroom. I asked the lady if she was the manager, which she affirmed. I said the her 'Shame on you' and I continued to the bathroom. When I got back she was speaking to my wife. Completely ignoring me. I asked her to address me, as I am the one who complained. Instead of de-escalating the situation (like any good front of house manager should), she was defensive and made such a scene that a waitron had to step in to try and calm her down. I actually took a video of her while she was carrying on like that. She gave me the owner's number, whom I called when we left the restaurant. I was impressed that he answered the call after 22h00. I told him what transpired. He was apologetic and said that he will look into it. He called me back a while later (very impressed that he did so). Then he told me, to add insult to injury, that he was informed by his manager that racial comments were made which is a blatant lie. The manager is trying to hide her incompetence by trying to play the, frankly tiresome, race card and it is shocking to say the least. I told the owner, Dylan, that I am so sure that there were no racial undertones, that I am prepared to take a polygraph test to prove that race was nowhere involved. At least not from my side. To end this, I am sorry to say that, due to the bad experience I had where the front of house staff is concerned, especially the manager, I will definately not recommend Sal****er Grill Durbanville. This is an absolute shame because (as mentioned earlier) the food is stunning.
Helpful (0)
|Replies (0)JB
Johan B
1 reviews | Active since Jan 2020
27 Jan 2024, 09:32
Shocking service
Let me start with the positive. The food is absolutely stunning. Unfortunately that is where it stops. We were seated at a sticky table. Had to ask somebody to clean. It got wiped down without spraying sanitizer or even water. Needless to say the table stayed sticky. My wife had to put down napkins to stop sticking to the table. Waitron arrived, not even greeting properly or introducing herself. I ordered a bottle of white wine and the wrong bottle arrived. We got ice on the table, but no ice bucket. We had to ask another waitron to bring us one. No cloth over the side of ice bucket to wipe the bottle before pouring. Our glasses were never topped up. When we asked what time the kitchen closes, our waitron told us 21h00 only to be informed by another waitron that it closes at 21h30. We asked our waitron a couple of questions about the food and asked for recommendations. Her product knowledge was very limited. When our food arrived, there were no condiments on the table. Not even salt & pepper. I noticed that the manager on duty was on her phone at the point of sale, and obviously not checking on customers. When I finished eating, I got up to go the bathroom. I asked the lady if she was the manager, which she affirmed. I said the her 'Shame on you' and I continued to the bathroom. When I got back she was speaking to my wife. Completely ignoring me. I asked her to address me, as I am the one who complained. Instead of de-escalating the situation (like any good front of house manager should), she was defensive and made such a scene that a waitron had to step in to try and calm her down. I actually took a video of her while she was carrying on like that. She gave me the owner's number, whom I called when we left the restaurant. I was impressed that he answered the call after 22h00. I told him what transpired. He was apologetic and said that he will look into it. He called me back a while later (very impressed that he did so). Then he told me, to add insult to injury, that he was informed by his manager that racial comments were made which is a blatant lie. The manager is trying to hide her incompetence by trying to play the, frankly tiresome, race card and it is shocking to say the least. I told the owner, Dylan, that I am so sure that there were no racial undertones, that I am prepared to take a polygraph test to prove that race was nowhere involved. At least not from my side. To end this, I am sorry to say that, due to the bad experience I had where the front of house staff is concerned, especially the manager, I will definately not recommend Sal****er Grill Durbanville. This is an absolute shame because (as mentioned earlier) the food is stunning.
0
Replies (0)LC
Lisel C
1 reviews | Active since Jan 2020
11 Jul 2021, 15:10
Sal****er Grill Durbanville- excellent poke bowls
Ordered the salmon poke bowl from Durbanville and what an awesome dish. The layout was perfect and the flavours all came together in harmony! Excellent dish and definitely worth the money!
Helpful (0)
|Replies (0)LC
Lisel C
1 reviews | Active since Jan 2020
11 Jul 2021, 15:10
Sal****er Grill Durbanville- excellent poke bowls
Ordered the salmon poke bowl from Durbanville and what an awesome dish. The layout was perfect and the flavours all came together in harmony! Excellent dish and definitely worth the money!
0
Replies (0)HB
Hein B
1 reviews | Active since Jan 2020
20 Nov 2019, 08:59
Sal****er Grill worth visiting.
Our group of 5 visited this restaurant a week ago and was very satisfied with the food and service. Not only did the manager welcomed us at the entrance, he also checked during the meals on us and others. At the time the restaurant was about 80% full on the Thursday which to my mind was good attendance.
Helpful (0)
|Replies (0)HB
Hein B
1 reviews | Active since Jan 2020
20 Nov 2019, 08:59
Sal****er Grill worth visiting.
Our group of 5 visited this restaurant a week ago and was very satisfied with the food and service. Not only did the manager welcomed us at the entrance, he also checked during the meals on us and others. At the time the restaurant was about 80% full on the Thursday which to my mind was good attendance.
0
Replies (0)