Q4U-MP no refunds no service received

Q4U-MP Cindy and Johnny from White River, Mpumalanga does not respond to messages and I am still waiting for my refund. I will be going to the authorities to open a case if the refund has not been made by 8 June 2023. I had to save up a handsome amount for their services and everytime there is additional documents they require which was not requested at the time of the quotation and payment I made to them.