Vehicle disk renewal scam

We approached this company for help with vehicle disk renewal. We paid and was told it will take 1 week. It's been 2 months and still nothing. Everyday it's a different excuse. And now calls are not being answered and they have closed their offices. I beyond livid and dissapointed. We are all struggling because of this pandemic, what gives you the right to still from others. Im not sure what other steps to take to get the money back. Any advise will be welcomed