Very disappointed in the after-sales service experience from Samsung South Africa.

Very disappointed in the after-sales service experience from Samsung South Africa.

I purchased a Samsung 65” QN700C Neo QLED 8K TV expecting premium quality and premium support. Unfortunately, the support experience has been anything but premium.

The TV was booked for a warranty repair and collected by Samsung’s appointed repair partner. I was later informed that the screen had been damaged while being transported back to me after the initial repair was completed.

While I understand accidents can happen, what followed was extremely frustrating:

* very poor communication, * almost no proactive updates, * repeated chasing for feedback, * long delays, * and eventually the TV being returned to me still faulty.

The technician himself pointed out visible lines across the screen before delivery and Samsung confirmed telephonically that the TV should not look like that. The unit was therefore refused and sent back.

The most disappointing part is that customers are expected to simply accept delays and uncer*****y while their expensive product remains unusable for weeks.

When you buy a flagship Samsung product, you expect:

* accountability, * urgency, * transparency, * and professional after-sales support.

At this stage I have unfortunately lost confidence in the repair process and have had to escalate the matter formally under the Consumer Protection Act.

I sincerely hope Samsung South Africa improves oversight of its authorised repair network and places greater focus on customer communication and quality assurance.