SAMWU National Medical Scheme
1.6|86 reviews
NG
Nozibele G
1 reviews | Active since Member
23 Apr 2025, 08:29
Reimbur*****t not received
I am extremely disappointed with the level of service from SAMWUMED National Medical Scheme. Every attempt to reach out for assistance has been frustrating, with constant back-and-forth and no resolution. My emails have been ignored, and it is nearly impossible to get help via telephone. The scheme has owed me a refund of R550 since July 2024. Despite their promise to reimburse me in August, no payment was made. They later requested my banking details and assured me that the refund would be processed in November, yet to this day, I have still not received the payment, nor have I received any explanation or update.
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Replies (1)SAMWU National Medical Scheme's replyOfficial
19 May 2025, 10:18Good day Nozibele,
Thank you for raising your concerns with us. We sincerely apologise that you have had difficulty with your reimbursement. We shall have someone contact you from our Benefits Division, so that we can get to the bottom of your matter. We truly apologise and trust that we can find a resolve.
kind regards
SAMWUMED
Thank you for raising your concerns with us. We sincerely apologise that you have had difficulty with your reimbursement. We shall have someone contact you from our Benefits Division, so that we can get to the bottom of your matter. We truly apologise and trust that we can find a resolve.
kind regards
SAMWUMED
Best regards,
SAMWU National Medical Scheme's reply19 May 2025, 10:18
Official
Good day Nozibele,
Thank you for raising your concerns with us. We sincerely apologise that you have had difficulty with your reimbursement. We shall have someone contact you from our Benefits Division, so that we can get to the bottom of your matter. We truly apologise and trust that we can find a resolve.
kind regards
SAMWUMED
Thank you for raising your concerns with us. We sincerely apologise that you have had difficulty with your reimbursement. We shall have someone contact you from our Benefits Division, so that we can get to the bottom of your matter. We truly apologise and trust that we can find a resolve.
kind regards
SAMWUMED
Best regards,