SN
SAMWU National Medical Scheme
Claimed Business
SN
SAMWU National Medical Scheme
Claimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Other
1749h 2mReply Time
-100 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 1433 hours 8 min
TrustIndex
0
Ranking
#2
in Other
Avg Reply
1749h 2m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 1433 hours 8 min
Review Distribution
2.3|6 Reviews
May '25 - Apr '26
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About SAMWU National Medical Scheme
SAMWU National Medical Scheme has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1433 hours 8 min. Hellopeter has tracked SAMWU National Medical Scheme across 90 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceOR
Oratile R
1 reviews | Active since Jan 2020
16 Mar 2026, 12:23
Bad experience
I had a very disappointing experience regarding dental care. I find that we are constantly referred to deal with your partners instead of being assisted directly by the medical aid. As members, we pay SAMWUMED, not third-party partners. It should not be our responsibility to contact multiple external providers when our medical aid should be able to assist us directly. This process creates unnecessary frustration and makes it difficult for clients to access the services they are paying for.
Helpful (0)
|Replies (0)OR
Oratile R
1 reviews | Active since Jan 2020
16 Mar 2026, 12:23
Bad experience
I had a very disappointing experience regarding dental care. I find that we are constantly referred to deal with your partners instead of being assisted directly by the medical aid. As members, we pay SAMWUMED, not third-party partners. It should not be our responsibility to contact multiple external providers when our medical aid should be able to assist us directly. This process creates unnecessary frustration and makes it difficult for clients to access the services they are paying for.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 16:46
Outstanding service Ronell Donough
I would like to extend a sincere thank you to SAMWUMED , especially to Ronell Donough for the outstanding service she provided. What started off as an extremely frustrating and rocky experience was completely turned around by her professionalism, efficiency, and genuine willingness to assist. In contrast to the challenges I experienced through the call centre, Ronell truly stands out as one of your greatest assets. Her dedication, competence, and proactive support made all the difference. If it had not been for her stepping in and resolving the matter, the stress and frustration could have had serious consequences for my health. Ronell, you have restored confidence where it was being lost. Thank you for your patience, your urgency, and for going above and beyond. You have truly made an impact. With sincere appreciation, Sharon Simmons
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 16:46
Outstanding service Ronell Donough
I would like to extend a sincere thank you to SAMWUMED , especially to Ronell Donough for the outstanding service she provided. What started off as an extremely frustrating and rocky experience was completely turned around by her professionalism, efficiency, and genuine willingness to assist. In contrast to the challenges I experienced through the call centre, Ronell truly stands out as one of your greatest assets. Her dedication, competence, and proactive support made all the difference. If it had not been for her stepping in and resolving the matter, the stress and frustration could have had serious consequences for my health. Ronell, you have restored confidence where it was being lost. Thank you for your patience, your urgency, and for going above and beyond. You have truly made an impact. With sincere appreciation, Sharon Simmons
0
Replies (0)NJ
Nolwazi J
1 reviews | Active since Jan 2020
10 Dec 2025, 08:30
NONE RESPONSE AND NOCHALANT FROM SAMWU MED
i wrote a review i was in connect with one of their workers that come to our Municipality for a presentation till date nothing has been done, i have put down my contact number and still nothing, yet I'm drowning as I'm paying off medical bills with no assistances 073 806 1584 i would like feedback or if not ill be taking this further.
Helpful (0)
|Replies (0)NJ
Nolwazi J
1 reviews | Active since Jan 2020
10 Dec 2025, 08:30
NONE RESPONSE AND NOCHALANT FROM SAMWU MED
i wrote a review i was in connect with one of their workers that come to our Municipality for a presentation till date nothing has been done, i have put down my contact number and still nothing, yet I'm drowning as I'm paying off medical bills with no assistances 073 806 1584 i would like feedback or if not ill be taking this further.
0
Replies (0)NJ
Nolwazi J
1 reviews | Active since Jan 2020
14 Jul 2025, 08:48
samwumed
I Joined the medical aid early this year and since then I have enquired regarding Maternity especially hospitalization, I was informed that also long as I have disclosed on my on the application form, I would receive the benefits. today upon making a call to medical I'm infirmed know that I would not be covered for hospitalization that even with the medical aid I would have to go give birth at public hospital. I feel that I have done countless enquires and I **** to by the medical aid. even upon giving me the authorization number I was told that if we find out that you did not disclose pregnancy the medical aid would not pay and, on the application, form it states so, the next thing they referring to waiting period .
Helpful (0)
|Replies (0)NJ
Nolwazi J
1 reviews | Active since Jan 2020
14 Jul 2025, 08:48
samwumed
I Joined the medical aid early this year and since then I have enquired regarding Maternity especially hospitalization, I was informed that also long as I have disclosed on my on the application form, I would receive the benefits. today upon making a call to medical I'm infirmed know that I would not be covered for hospitalization that even with the medical aid I would have to go give birth at public hospital. I feel that I have done countless enquires and I **** to by the medical aid. even upon giving me the authorization number I was told that if we find out that you did not disclose pregnancy the medical aid would not pay and, on the application, form it states so, the next thing they referring to waiting period .
0
Replies (0)TT
Thapelo T
1 reviews | Active since Jan 2020
27 May 2025, 19:36
Positive response from SAMWUMED 👏
After I've written a dissatisfactory review here on helopeter, SAMWUMED responded positively and paid my outstanding bills with the specialists. Bravo to them for taking their clients' issues seriously. Thanks you.
Helpful (0)
|Replies (0)TT
Thapelo T
1 reviews | Active since Jan 2020
27 May 2025, 19:36
Positive response from SAMWUMED 👏
After I've written a dissatisfactory review here on helopeter, SAMWUMED responded positively and paid my outstanding bills with the specialists. Bravo to them for taking their clients' issues seriously. Thanks you.
0
Replies (0)NG
Nozibele G
1 reviews | Active since Jan 2020
23 Apr 2025, 08:29
Reimbur*****t not received
I am extremely disappointed with the level of service from SAMWUMED National Medical Scheme. Every attempt to reach out for assistance has been frustrating, with constant back-and-forth and no resolution. My emails have been ignored, and it is nearly impossible to get help via telephone. The scheme has owed me a refund of R550 since July 2024. Despite their promise to reimburse me in August, no payment was made. They later requested my banking details and assured me that the refund would be processed in November, yet to this day, I have still not received the payment, nor have I received any explanation or update.
Helpful (0)
|Replies (0)NG
Nozibele G
1 reviews | Active since Jan 2020
23 Apr 2025, 08:29
Reimbur*****t not received
I am extremely disappointed with the level of service from SAMWUMED National Medical Scheme. Every attempt to reach out for assistance has been frustrating, with constant back-and-forth and no resolution. My emails have been ignored, and it is nearly impossible to get help via telephone. The scheme has owed me a refund of R550 since July 2024. Despite their promise to reimburse me in August, no payment was made. They later requested my banking details and assured me that the refund would be processed in November, yet to this day, I have still not received the payment, nor have I received any explanation or update.
0
Replies (0)SM
Shahibu M
1 reviews | Active since Jan 2020
25 Jan 2025, 07:26
Public disturbance
Good day, I am really furious with regards to your employees at samumed. Today Saturday 25 of January at 7am. One of the ground keepers had played loud music that woke me up from my sleep as this music was being played extremely loud from a samumed vehicle parked inside the open grounds that echo. This disturbance can not be tolerated as this is a Residencial area people live here and have jobs not all of us are fortunate to be off on weekends. This disrupted my sleep and neighbors complained not only myself but even the shop had advised this is not the type of behavior we want in our area. I have been living here for 9 years and never had we ever came across this type of behavior. I had visit the samumed reception area as the entrance was open I had asked the security to please provide me a supervisor contact details to make them aware of this matter of public disturbance. I wish to receive feedback regarding this matter. I will be taking this further if I do not receive any feedback. Kind regards neighbor's of samumed Lascellas street garlandale.
Helpful (0)
|Replies (0)SM
Shahibu M
1 reviews | Active since Jan 2020
25 Jan 2025, 07:26
Public disturbance
Good day, I am really furious with regards to your employees at samumed. Today Saturday 25 of January at 7am. One of the ground keepers had played loud music that woke me up from my sleep as this music was being played extremely loud from a samumed vehicle parked inside the open grounds that echo. This disturbance can not be tolerated as this is a Residencial area people live here and have jobs not all of us are fortunate to be off on weekends. This disrupted my sleep and neighbors complained not only myself but even the shop had advised this is not the type of behavior we want in our area. I have been living here for 9 years and never had we ever came across this type of behavior. I had visit the samumed reception area as the entrance was open I had asked the security to please provide me a supervisor contact details to make them aware of this matter of public disturbance. I wish to receive feedback regarding this matter. I will be taking this further if I do not receive any feedback. Kind regards neighbor's of samumed Lascellas street garlandale.
0
Replies (0)TK
Tasmiyah K
1 reviews | Active since Jan 2020
9 Jan 2025, 13:27
DISGUSTING MEDICAL AID
Samwumed is becoming absolutely ridiculous with all their changes. How are they making it better for their members? Having to nominate 2 doctors is silly. Why have the hospitals changed?? Even an adult cant get braces now due to them ebing with Denis. My optometrist is not contracted with them either.
Helpful (0)
|Replies (0)TK
Tasmiyah K
1 reviews | Active since Jan 2020
9 Jan 2025, 13:27
DISGUSTING MEDICAL AID
Samwumed is becoming absolutely ridiculous with all their changes. How are they making it better for their members? Having to nominate 2 doctors is silly. Why have the hospitals changed?? Even an adult cant get braces now due to them ebing with Denis. My optometrist is not contracted with them either.
0
Replies (0)