SAMWU National Medical Scheme
1.6|86 reviews
OR
Oratile R
1 reviews | Active since Member
16 Mar 2026, 12:23
Bad experience
I had a very disappointing experience regarding dental care. I find that we are constantly referred to deal with your partners instead of being assisted directly by the medical aid. As members, we pay SAMWUMED, not third-party partners. It should not be our responsibility to contact multiple external providers when our medical aid should be able to assist us directly. This process creates unnecessary frustration and makes it difficult for clients to access the services they are paying for.
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Replies (1)SAMWU National Medical Scheme's replyOfficial
17 Mar 2026, 08:46Dear Oratile R. Thank you for your feedback. We acknowledge your concern and apologise for the disappointing experience you had with our dental services management partner. We would like to assist you with your query, but we will require your contact details or membership number. Please can you Whatsapp our contact centre on 060 019 3547. We assure you that you will be assisted swiftly on that number.
Best regards,
SAMWU National Medical Scheme's reply17 Mar 2026, 08:46
Official
Dear Oratile R. Thank you for your feedback. We acknowledge your concern and apologise for the disappointing experience you had with our dental services management partner. We would like to assist you with your query, but we will require your contact details or membership number. Please can you Whatsapp our contact centre on 060 019 3547. We assure you that you will be assisted swiftly on that number.
Best regards,