Berg en Dal camp falling appart

Where does one start! Upon entry of the camp , the bat boxes are falling appart at the gate , camp grounds are not clean or maintained. Upon arrival at the camp on Thursday mid day , we got booked into chalet no 40. As soon as we opened the door we instantly saw a leaking fridge (whole kitchen floor was underwater) and then to make matters worse you were greeted with a disgusting mold smell and the filthyness of the chalet. As soon as we unpacked we also realised the toilet was leaking. We called the front desk and they sent maintenance , the guys rocked up with no tools and they looked like they crawled out of a sewer , no pride and no proper KNP uniforms. They left to get tools and came back an hour later to try and fix it , they said they fixed it and as soon as we checked it was still leaking. To make matters worse it rained that night as well and the thatch roof was leaking badly. No maintenance or proper cleaning is done at this camp at all. The next morning we went to complain and demanded we be moved to another chalet. The managers first response was " if you dont like it let me refund you then you can stay at a lodge outside of the kruger". Manager does not do her work or wear proper KNP uniform , we thought she was a customer like us as she was wearing a floral dress. Issues we had with no 40 * leaking toilet * broken fridge trays * leaking fridge * mold smell * thatch roof leaking on beds * pots and pans are filth and in disgusting state not fit for cooking * chalet is filthy with spider webs * dirty bedding * lack of maintennace as window brackets are broken , bathroon ceilings are falling appart due to water leaks , shower knobs are falling off , bath was so stained (looked like someone died in it) We got moved to unit 82 after we complained. When we told the manager we want to put a formal complaint in regarding the state of unit 40 , we got told that her boss will not be happy with it. So if you dont want complaints , why is the chalet in the state it is in and why dont you do your job! Unit 82 was in a better condition bit it also had issues * chalet is filthy with spider webs * lack of maintennace as window brackets are broken , bathroon ceilings are falling appart due to water leaks , shower knobs are falling off * holes at windows for squirrels to enter and ***** food On Friday night at around 11 pm the power went out for about 2 hours , we did not think much of it at first. At about 1 am on Saturday the power went off and did not come back on. We went to the reception on Saturday to ask and we got told that Berg and Dal has been without Eskom power since the 30th of December 2025 and they have been running off the generator since then but now its starting to overheat. We got told that the engineer is on his way and to give them until 4pm to sort. We drove around the whole day on Saturday only to return to camp to find out there was still no power , now we had meat and fridges full of food that was starting to defrost at this point due to the heat. We decided on Saturday night to eat at restruant as only half the camp then had power. At the restruant another couple was fuming as they booked in before lunch time went on a game drive and when they returned they found out via other residents that the camp had no power. Why did reception not inform them when they booked in?! On Sunday morning we had no power still and the engineer the manager said was comming out was a no show. On Monday morning the whol camp was off as the generator packed up. We went to reception along with a bunch of other residents to ask about getting moved to another camp or getting refunds so we can go home. We managed to get a chalet at Pretorius Kop and a few other people got space at Skukuza and Lower Sabie. The other people opted for refunds and left for home.

When we got to Pretorius Kop , WOW. Camp grounds are clean , bat boxes in working order , even the chalet did not have a single spider web (not even outside on the stoep). Staff was dressed properly and you could see a clear difference between accomodation.

Honestly Berg and Dal needs to catch a wake up call , they are useless and compared to Pretorius Kop , Berg en Dal looks like a garbage.

Either management has to get restructured there or people just need to start doing their jobs.

Considering that all camps in KNP fall under the same park and under SANparks i dont get how one camp can be falling apart and the other looks like 4 star , is there no service levels to ensure all camps are the same?

Due to the managers lack of job duties , failure to train staff properly , failure to spot check, failure to do problem solving and overall lack of management , we will not be returning to this camp site.

I suggest any future client to rather give this camp site a miss as its in shocking condition.