MV
MARISKA R
Active since Jun 2021
11
Reviews
0
Industries
Reviews
11 reviews3 months ago
Berg en Dal falling appart
Where does one start! Upon entry of the camp , the bat boxes are falling appart at the gate , camp grounds are not clean or maintained. Upon arrival at the camp on Thursday mid day , we got booked into chalet no 40. As soon as we opened the door we instantly saw a leaking fridge (whole kitchen floor was underwater) and then to make matters worse you were greeted with a disgusting mold smell and the filthyness of the chalet. As soon as we unpacked we also realised the toilet was leaking. We called the front desk and they sent maintenance , the guys rocked up with no tools and they looked like they crawled out of a sewer , no pride and no proper KNP uniforms. They left to get tools and came back an hour later to try and fix it , they said they fixed it and as soon as we checked it was still leaking. To make matters worse it rained that night as well and the thatch roof was leaking badly. No maintenance or proper cleaning is done at this camp at all. The next morning we went to complain and demanded we be moved to another chalet. The managers first response was " if you dont like it let me refund you then you can stay at a lodge outside of the kruger". Manager does not do her work or wear proper KNP uniform , we thought she was a customer like us as she was wearing a floral dress. Issues we had with no 40 * leaking toilet * broken fridge trays * leaking fridge * mold smell * thatch roof leaking on beds * pots and pans are filth and in disgusting state not fit for cooking * chalet is filthy with spider webs * dirty bedding * lack of maintennace as window brackets are broken , bathroon ceilings are falling appart due to water leaks , shower knobs are falling off , bath was so stained (looked like someone died in it) We got moved to unit 82 after we complained. When we told the manager we want to put a formal complaint in regarding the state of unit 40 , we got told that her boss will not be happy with it. So if you dont want complaints , why is the chalet in the state it is in and why dont you do your job! Unit 82 was in a better condition bit it also had issues * chalet is filthy with spider webs * lack of maintennace as window brackets are broken , bathroon ceilings are falling appart due to water leaks , shower knobs are falling off * holes at windows for squirrels to enter and ***** food On Friday night at around 11 pm the power went out for about 2 hours , we did not think much of it at first. At about 1 am on Saturday the power went off and did not come back on. We went to the reception on Saturday to ask and we got told that Berg and Dal has been without Eskom power since the 30th of December 2025 and they have been running off the generator since then but now its starting to overheat. We got told that the engineer is on his way and to give them until 4pm to sort. We drove around the whole day on Saturday only to return to camp to find out there was still no power , now we had meat and fridges full of food that was starting to defrost at this point due to the heat. We decided on Saturday night to eat at restruant as only half the camp then had power. At the restruant another couple was fuming as they booked in before lunch time went on a game drive and when they returned they found out via other residents that the camp had no power. Why did reception not inform them when they booked in?! On Sunday morning we had no power still and the engineer the manager said was comming out was a no show. On Monday morning the whol camp was off as the generator packed up. We went to reception along with a bunch of other residents to ask about getting moved to another camp or getting refunds so we can go home. We managed to get a chalet at Pretorius Kop and a few other people got space at Skukuza and Lower Sabie. The other people opted for refunds and left for home. When we got to Pretorius Kop , WOW. Camp grounds are clean , bat boxes in working order , even the chalet did not have a single spider web (not even outside on the stoep). Staff was dressed properly and you could see a clear difference between accomodation. Honestly Berg and Dal needs to catch a wake up call , they are useless and compared to Pretorius Kop , Berg en Dal looks like a garbage. Either management has to get restructured there or people just need to start doing their jobs. Considering that all camps in KNP fall under the same park and under SANparks i dont get how one camp can be falling apart and the other looks like 4 star , is there no service levels to ensure all camps are the same? Due to the managers lack of job duties , failure to train staff properly , failure to spot check, failure to do problem solving and overall lack of management , we will not be returning to this camp site. I suggest any future client to rather give this camp site a miss as its in shocking condition.
0 replies
3 months ago
Berg en Dal camp falling appart
Where does one start! Upon entry of the camp , the bat boxes are falling appart at the gate , camp grounds are not clean or maintained. Upon arrival at the camp on Thursday mid day , we got booked into chalet no 40. As soon as we opened the door we instantly saw a leaking fridge (whole kitchen floor was underwater) and then to make matters worse you were greeted with a disgusting mold smell and the filthyness of the chalet. As soon as we unpacked we also realised the toilet was leaking. We called the front desk and they sent maintenance , the guys rocked up with no tools and they looked like they crawled out of a sewer , no pride and no proper KNP uniforms. They left to get tools and came back an hour later to try and fix it , they said they fixed it and as soon as we checked it was still leaking. To make matters worse it rained that night as well and the thatch roof was leaking badly. No maintenance or proper cleaning is done at this camp at all. The next morning we went to complain and demanded we be moved to another chalet. The managers first response was " if you dont like it let me refund you then you can stay at a lodge outside of the kruger". Manager does not do her work or wear proper KNP uniform , we thought she was a customer like us as she was wearing a floral dress. Issues we had with no 40 * leaking toilet * broken fridge trays * leaking fridge * mold smell * thatch roof leaking on beds * pots and pans are filth and in disgusting state not fit for cooking * chalet is filthy with spider webs * dirty bedding * lack of maintennace as window brackets are broken , bathroon ceilings are falling appart due to water leaks , shower knobs are falling off , bath was so stained (looked like someone died in it) We got moved to unit 82 after we complained. When we told the manager we want to put a formal complaint in regarding the state of unit 40 , we got told that her boss will not be happy with it. So if you dont want complaints , why is the chalet in the state it is in and why dont you do your job! Unit 82 was in a better condition bit it also had issues * chalet is filthy with spider webs * lack of maintennace as window brackets are broken , bathroon ceilings are falling appart due to water leaks , shower knobs are falling off * holes at windows for squirrels to enter and ***** food On Friday night at around 11 pm the power went out for about 2 hours , we did not think much of it at first. At about 1 am on Saturday the power went off and did not come back on. We went to the reception on Saturday to ask and we got told that Berg and Dal has been without Eskom power since the 30th of December 2025 and they have been running off the generator since then but now its starting to overheat. We got told that the engineer is on his way and to give them until 4pm to sort. We drove around the whole day on Saturday only to return to camp to find out there was still no power , now we had meat and fridges full of food that was starting to defrost at this point due to the heat. We decided on Saturday night to eat at restruant as only half the camp then had power. At the restruant another couple was fuming as they booked in before lunch time went on a game drive and when they returned they found out via other residents that the camp had no power. Why did reception not inform them when they booked in?! On Sunday morning we had no power still and the engineer the manager said was comming out was a no show. On Monday morning the whol camp was off as the generator packed up. We went to reception along with a bunch of other residents to ask about getting moved to another camp or getting refunds so we can go home. We managed to get a chalet at Pretorius Kop and a few other people got space at Skukuza and Lower Sabie. The other people opted for refunds and left for home. When we got to Pretorius Kop , WOW. Camp grounds are clean , bat boxes in working order , even the chalet did not have a single spider web (not even outside on the stoep). Staff was dressed properly and you could see a clear difference between accomodation. Honestly Berg and Dal needs to catch a wake up call , they are useless and compared to Pretorius Kop , Berg en Dal looks like a garbage. Either management has to get restructured there or people just need to start doing their jobs. Considering that all camps in KNP fall under the same park and under SANparks i dont get how one camp can be falling apart and the other looks like 4 star , is there no service levels to ensure all camps are the same? Due to the managers lack of job duties , failure to train staff properly , failure to spot check, failure to do problem solving and overall lack of management , we will not be returning to this camp site. I suggest any future client to rather give this camp site a miss as its in shocking condition.
0 replies
47 months ago
WEDDING MC
WOW WOW WOW!! Best decision we every made was to hire Jeandre Venter to be our MC at our wedding. He was on time , punctual , neatly dresses , professional and organised. He made sure all our wedding guest knew what was going on , what was happening next , where to stand , no one felt left out or left in the dark and the bridal party could have a relaxed day instead of taking all the stress upon ourselves. He also kept all our guests entertained by interacting with them , playing fun games for all age groups and making our guest feel valued on our day. He micro-managed our venue as well to make sure all runs according to plan without any hick ups and issues. His presence is well worth the price as you definitely get more then you bargained for. You can really rather cut back on decoration etc for events but its a MUST to get Jeandre Venter. Will definitely recommend Wouter to anyone for any occasion and use The Beatz Jeandre Venter in the future for events!!
0 replies
47 months ago
WOUTER KLEYNHANS PHOTOGRAPHY
WOW WOW WOW!! Best decision we every made was to hire Wouter to do our engagement/family shoot and wedding photography. I have dealt with a few photographers in my life that are solei based on posed photos and they can get in your face sometimes. Wouter is the most genuine and relaxed photographer out there. He captures special moments in his photos that other miss , moments that you will forget but when looking at his pictures instantly remember forever. Our guests did not even know we had a photographer as he was rolling on the floor and mingling in-between everyone without anyone noticing. He took pictures to capture everyone's true emotions. What an amazing experience. He's collection are well worth the price as you definitely get more then you bargained for. Will definitely recommend Wouter to anyone for any occasion and use Wouter Kleynhans Photography in the future for events!!
0 replies
47 months ago
WEDDING
Beautiful venue and scenery. Used this venue for our Wedding on the 14th of May 2022.Function Manager needs to work on organization skills and micro-managing employees better. Weeks leading up to our wedding the wheels came off the band wagon due to lack of communication on Red ivory's side. Reservation manager needs to work on people skills , being more friendly to guests and doing her job. Also needs to be more organised and willing to do the job she gets paid to do without making up lame excuses. Needs to work on customer relations and make a point to actually answer phones and phone customers back. Food was average , some was cold and under seasoned. Wooden deck by chapel needs maintenance ASAP as ladies with heels step in the gaps and get hurt. But overall a pleasurable experience.
0 replies
51 months ago
CLOWNS WORKING AND RUNNING BUSINESSES
USELESS PEOPLE WORKING HERE. SIMANGELE ITUMELENG DUBAZANE - YOU ARE USELESS , YOU LIE , MAKE EMPTY PROMISES AND DONT HONOUR ANYTHING. PLEASE DONT EVERY BUY ANYTHING FORM ANY COMPANY ASSOCIATED WITH THESE CLOWNS. I HAVE BEEN TRYING TO GET MY ITEM DELIVERED THAT I PAID FOR IN FULL FOR THE LAST 2 MONTHS.
0 replies
51 months ago
ROCHESTER MALL@CARNIVAL - USELESS!!
ROCHESTER MALL@CARNIVAL Useless service, useless feedback. Incompetent staff with no care or interest in the customer. Lies about when order will be ready, the sales Rep David should be in another department as he is absolutely useless and a total let down to the company. Make empty promises that is not kept to, has an excuse and story for everything. Really!!! This is appalling and your branch should be closed!!! I hope Head Office and JDG sees this!!!
0 replies
53 months ago
Ford Consolidated Auto boksburg disrespects paying customers
TOOK MY BAKKIE IN FOR A SERVICE. WHEN I ARRIVED TO COLLECT IT LATER ON I SAW ON OF THE MECHANICS SITTING ONTOP OF THE BONNET OF A FORD FOCUS ST. I ASKED THE MECHIANC , DAMIAN , IF THE CAR BELONGED TO HIM AND HE ARROGANTLY SAID NO. I THEN ASKED WHY IS HE SITTING ON THE BONNET OF A CAR THAT DOES NOT BELONG TO HIM AND HE THEN BECAME DEFENSIVE. I ASK ANOTHER GENTLEMEN WHERE I CAN GO AND PUT A COMPLAINT IN. HE ADVISED THAT I MUST GO TO THIS OFFICE. I ASKED THE LADY , SALOMI, AND SHE SAID THAT THEY DONET HAVE A COMPLAINTS FORM. SHE THEN ADVISED THAT THEY WILL HAVE TO LOOK AT THE CAMERAS TO SEE WHAT REALLY TRANSPIRED , AND I KNOW BY THE WAY THEY RESPONDED TO THE SITUATION THAT THEY WILL NOT BE TAKING THIS FURTHER. TO MAKE MATTERS WORSE THEY DAMAGED MY CAR AS WELL. NOW I NEED TO HAVE 2 DENTS PULLED OUT AT MY OWN COST IN MY OWN TIME. DAMIAN HAS NO RESPECT FOR OTHER PEOPLES PROPERTY , ESPECCIALY PAYING CUSTOMERS THAT PAY HIS SALLARY AT THE END OF THE DAY , HE HAS NO REPSCET FOR HIMSELF EITHER , HE IS RUDE AND DISRESPECTFUL OF CLEINTS. IF THAT WA SMY CAR , I WOULDVE WALKED UP TO HIM AND SLAPPED HIM SO HARD. THIS IS DISGUCTING TO THINK THAT A CAR THAT YOU LOOK AFTER AND PAID FOR GETS DISRESPECTED BY A WELL KNOW COMPANY LIKE FORD. AS FOR SALOMI , I THINK SHE WAS JUST TO LAZY TO HELP ME AND TO TAKE MATTERS FURTHER. WILL NOT RECOMMEND FORD BOKSBURG AND WILL NOT BE USING THEM AGAIN AS WELL. THIS IS HORRIBLE TO THINK THAT THIS KIND OF ATTITUDE AND DISRESPECT IS TOLLERATED.
0 replies
56 months ago
Critical: Professionalism, Punctuality , Unprofessional Staff
Love the product, pity about the poor customer service. No answers on phone numbers, excuses after excuses on dispatch of orders, website consultants are quite useless as they cant give clients direct answers and always needs to "refer you to the relevant person" or "someone will contact you", but never does. Website states 2 to 5 working days, yeah its been 2 weeks.Would rather purchase my previous foundation, at least then i get customer service! Very disappointed in the work ethic of some people. Definitely won't be returning or referring anyone!
0 replies
56 months ago
Critical: Professionalism, Punctuality
Love the product, pity about the poor customer service. No answers on phone numbers, excuses after excuses on dispatch of orders, website consultants are quite useless as they cant give clients direct answers and always needs to "refer you to the relevant person" or "someone will contact you", but never does. Website states 2 to 5 working days, yeah its been 2 weeks.Would rather purchase my previous foundation, at least then i get customer service! Very disappointed in the work ethic of some people. Definitely won't be returning or referring anyone!
0 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
1 (9.090909090909092%)
2 Star
0 (0%)
1 Star
8 (72.72727272727273%)